System availability

We have scheduled system maintenance windows that we use to maintain and upgrade our online services and business IT systems.

These maintenance windows may impact on our online services.

Note that during scheduled or unscheduled maintenance, we cannot guarantee the integrity of any information submitted or retrieved during these scheduled maintenance windows, and customers accessing our online services during this time do so at their own risk.

eServices - Urgent Electronic Correspondence Notice (Friday 9th Oct 2015)

IP Australia is currently experiencing issues regarding email alerts for electronic correspondence.

Some eServices users may not have received an email alert notifying them of unread electronic correspondence over the past 4 days. We are currently investigating the issue and encourage all customers expecting urgent correspondence to login to eServices and retrieve their documents.

We apologise for any inconvenience. If you require further assistance please email

Upcoming system maintenance

IP Australia systems will be unavailable this long weekend from 8pm Friday 2 October to 9pm Sunday 4 October.

This will affect services such as, eServices, AusPat, ATMOSS and ADDS.

eServices will be unavailable from 9am (AEST) Saturday 3 October until 9pm (AEDT) Sunday 4 October 2015 (AEST).

We will enable the Alternate Lodgement Service (ALS) for eServices during this outage. The ALS is a simplified version of eServices that allows electronic submissions during outages and downtime. You will be automatically redirected to the ALS if you attempt to access eServices during the outage period. You will need to agree to new terms and conditions to use the ALS and you will not be required to sign in.

Our B2B system will be unavailable to process files from 8pm (AEST) Friday 2 October until 9pm Sunday 4 October 2015 (AEDT).

During this maintenance outage we will enact our off-site B2B Alternate Lodgement Service (ALS). Transaction IDs from this system will start with a '9'. Files will be stored off-site and processed when the outage has finished.

We sincerely apologise for any inconvenience. If you require further assistance please email

Scheduled maintenance windows

Each week, the scheduled maintenance windows are:

  • Wednesday 7.30 pm to 10.30 pm (AEST)
  • Saturday 12.00 noon to 9.00 pm (AEST)

Subscribe to notices about system availability 

Subscribe to the system availability notices to find out when our systems need to be maintained outside planned outages.

When this occurs, we aim give you 24 hours' notice, where possible.

Last Updated: 09/10/2015

Meet Elise
Advanced Diploma of Screen and Media

Customer Service Operator
Learn more about working with us