Contact us

IP Australia staff from the call centre posing in front of their work stations

You can contact us using the following methods:


For information on how use of our channels is changing please see our future service delivery channel FAQ's.


You can call us between 9 am and 5 pm, Monday to Friday.

1300 65 1010 (local call cost)

International: +61 2 6283 2999

Translating and interpreting service: 13 14 50

If you are hearing and speech impaired, use the National Relay Service on TTY 13 36 77 or Speak and Listen on 1300 555 727


Address your correspondence to the person for whom it is intended, then send your correspondence to:

IP Australia
PO Box 200
Woden ACT 2606

Couriered parcels

Couriered parcels will not be received at the above address unless by prior arrangement. For couriered parcels, please send your correspondence to:

IP Australia
Level 1, Lakeview House
236-242 Cowlishaw Street
Tuggeranong ACT 2900

In person

Office opening hours are between 9 am and 5 pm AEST, Monday to Friday. You can find us at:

The Canberra Central Office

Ground Floor
Discovery House
47 Bowes Street
Phillip ACT 2606

Do not send any email correspondence or couriered parcels to this address.

Customer service commitment

We are committed to providing our customers with excellent customer service and high quality products and services.

If you are unhappy with the service you have received from our office and would like to escalate your issue to our senior management team, you can find their contact numbers in our organisation chart.

For more information read our customer service charter.

Last Updated: 14/10/2015

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Studying Bachelor of Commerce

Program Assurance Officer
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