Contact us

IP Australia staff from the call centre posing in front of their work stations

You can contact us using the following methods:


For information on how use of our channels is changing please see our future service delivery channel FAQ's.


You can call us between 9 am and 5 pm, Monday to Friday.

1300 65 1010 (local call cost)

Fax: +61 2 6283 7999

International: +61 2 6283 2999

Translating and interpreting service: 13 14 50

If you are hearing and speech impaired, use the National Relay Service on TTY 13 36 77 or Speak and Listen on 1300 555 727


Address your correspondence to the person for whom it is intended, then send your correspondence to:

IP Australia
PO Box 200
Woden ACT 2606

In person

Office opening hours are between 9 am and 5 pm AEST, Monday to Friday. You can find us at:

The Canberra Central Office

Ground Floor
Discovery House
47 Bowes Street
Phillip ACT 2606

Alternatively you can lodge your IP documents through a selected Australia Post outlet in the capital city of each state and territory using an IP Lodgement Point.

Customer service commitment

We are committed to providing our customers with excellent customer service and high quality products and services

For more information read our customer service charter.

Last Updated: 17/4/2014

Meet Steven
B. Sc. (Biochem. Hons), LLB, Dip. in European Languages (Russian)

Assistant Director International Policy & Cooperation
Learn more about working with us