You can contact us using the following methods:
Use our online feedback form
You can call us between 9 am and 5 pm, Monday to Friday.
1300 65 1010 (local call cost)
International: +61 2 6283 2999
Translating and interpreting service: 13 14 50
If you are hearing and speech impaired, use the National Relay Service on TTY 13 36 77 or Speak and Listen on 1300 555 727
Email is for general enquiries only. Please see our electronic business rules for what can be sent electronically.
Australia: 02 6283 7999
International: +61 2 6283 7999
The electronic business rules apply to faxes as well as email. Remember to address your correspondence to the person for whom it is intended.
Address your correspondence to the person for whom it is intended, then send your correspondence to:
PO Box 200
Woden ACT 2606
Office opening hours are between 9 am and 5 pm AEST, Monday to Friday. You can find us at:
The Canberra Central Office
47 Bowes Street
Phillip ACT 2606
or at an IP lodgement point in your state
You can also lodge your IP documents:
Customer service commitment
We are committed to providing our customers with excellent customer service and high quality products and services
For more information read our customer service charter.
Last Updated: 23/11/2013