FOR IP PROFESSIONALS

General service level commitments

Service Level Commitment

  • We will send you a considered response within 15 working days to your complaint or suggestion if you provide your contact details.
  • We will advise job applicants of the outcome of selection processes within 8 weeks of the closing date for submission of applications.
  • We will make payment to small business vendors within 30 days of a correctly rendered invoice being received.
  • We will give at least 8 week's notice before implementing a change in our fees.
  • We will regularly measure our customers' level of satisfaction with our products and services. The results will be used to improve how we work with you.

Last Updated: 13/12/2012

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Internal Communications Officer
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