General service level commitments
Service Level Commitment
- We will send you a considered response within 15 working days to your complaint or suggestion if you provide your contact details.
- We will advise job applicants of the outcome of selection processes within 8 weeks of the closing date for submission of applications.
- We will make payment to small business vendors within 30 days of a correctly rendered invoice being received.
- We will give at least 8 week's notice before implementing a change in our fees.
- We will regularly measure our customers' level of satisfaction with our products and services. The results will be used to improve how we work with you.
Last Updated: 13/12/2012