FOR IP PROFESSIONALS

Trade Marks service level commitments

Product Quality Commitments

Product Quality Standard Tier 1

Product Quality Standards that relate to matters which would adversely affect (or have the potential to affect) the validity of the IP Right.

  • Correct search and research strategy is adopted
  • All relevant grounds for rejection are correctly taken

Acceptable Quality Level

93.5% of cases conforming to the product quality standards.

Product Quality Standard Tier 2

Product Quality Standards that relate to matters which would require a considerable amount of rework and/or inconvenience to the applicant or IP Australia.

  • All other objections are taken
  • Reports are free of invalid other objections
  • Reports are comprehensive and informative

Acceptable Quality Level

90% of cases conforming to the product quality standards.

Product Quality Standard Tier 3

Product Quality Standards that relate to matters which are important in terms of overall perception of the quality of the product.

  • Written formalities are complete and correct

Acceptable Quality Level

85% of cases conforming to the product quality standards.

Service Level Commitment

Registration and Examination Standard

  • We will respond to your TM Headstart within 5 working days of it being submitted.
  • We will examine and issue a report on your application for a trade mark within 13 weeks of receiving the application.
  • We will respond to correspondence relating to the examination of your application within 20 working days of receiving the correspondence.
  • We will register your trade mark within 10 working days after the opposition period has expired if no one has opposed the application and any applicable fees have been paid.

Hearings Standard

  • We will issue our decision within 12 weeks of holding a hearing, unless we receive further submissions or evidence.

For our current compliance with these commitments, go to our Charter Reports.

More trade marks statistics are available at our IP Statistics page.

Last Updated: 17/12/2012

Meet Jodie
Bachelor of Graphic Design

Trade Mark Examiner since 2008
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