Quality

We are committed to providing strong leadership and clear direction on our strategic intent. We maintain a highly skilled and competent workforce, and provide a working environment and management framework that supports the achievement of our quality objectives.

Our quality objectives are:

Quality and consistency - we continue to strive for the highest possible standard of quality in our work.
Stakeholder confidence - we manage operations and stakeholder relationships to ensure we have an excellent reputation.
Speed and efficiency - we offer timely and efficient services that are consistent with the needs of IP applicants and the community as a whole.
Facilitate the strategic use of IP - we enable Australians to derive maximum value from the IP system through effective education, awareness and information services.
Contribute to improving the IP system - we foster Australian innovation by shaping the development of the IP system both in Australia and overseas.

We have achieved ISO 9001:2008 accreditation.

Last Updated: 01/9/2011

PUBLICATIONS