FOR IP PROFESSIONALS

Quality

IP Australia Quality Policy Statement

Effective 14 November 2013

 

The Government's strategic outcome is to ensure Australians benefit from the effective use of intellectual property (IP), particularly through increased innovation, investment and trade.

IP Australia is committed to creating an effective, efficient, consistent and accessible global intellectual property system that promotes innovation, investment and international competitiveness for the benefit of all Australians. We do this by administering Australia’s intellectual property legislation as it relates to Patents for inventions, registered Trade Marks, registered Industrial Designs and Plant Breeder's Rights. We also manage programs to educate and promote awareness of intellectual property and provide intellectual property policy input to Government.

Certification of our Quality Management System for key business processes to the ISO 9001 standard is a means by which we will achieve and maintain the necessary alignment of our people, products, services, business systems and processes.

Our quality objectives are:

  • Quality and consistency - in our work;
  • Stakeholder confidence - in us and the IP system;
  • Facilitate the strategic use of IP - maximise value from the IP system;
  • Speed and efficiency - timely and efficient services;
  • Contribute to improving the IP System - at home and abroad;
  • Make a difference - for IP Australia and the broader community.

We recognise that building and sustaining good working relationships with our customers and the wider IP community and being accessible and responsive to individual needs, while balancing the public interest, are fundamental to our ongoing success. All IP Australia staff are responsible for implementing and maintaining these good working relationships.

IP Australia is committed to providing strong leadership and clear direction on our strategic intent. We provide a working environment and management framework that supports achievement of our quality objectives, and maintain a highly skilled and competent workforce.

As an Australian Government Agency, our professional behaviours support the Australian Public Service Code of Conduct and Values, as well as IP Australia's customer service standards and our achievement culture.

We are committed to regular and timely reviews of the IP Australia Quality Policy and Quality Management System as part of the IP Australia Business Planning Process.

Last Updated: 02/12/2013

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Bachelor of Arts (History & Genetics)

Trade Mark Examiner since 2005
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