ISO 9001 certification
We were one of the first IP offices in the world to achieve ISO 9001:2008 certification for our key customer transactions. To gain certification, we were assessed by an independent auditor as meeting all of the requirements set out under the standard.
What is ISO 9001?
ISO 9001:2008 is the international standard for quality management systems. The standard places an internationally recognised best practice framework on the organisation with a focus on our customers, leadership, involvement of our people, monitoring of our performance and a process approach to continuous improvement.
Maintaining ISO certification
As part of the certification process, we undergo regular health checks by our external assessor to confirm that we continue to meet the ISO 9001:2008 Standard. To keep certification we are required to reapply every three years.
Why become ISO certified?
Implementing an internationally recognised best practice approach to our business is an important part of our relationship with our customers. The implementation of a quality management system is central to our vision of delivering robust IP rights effectively.
To maintain our high standards we recognise that we need to continuously improve our products and services, and gaining ISO certification gives us that focus.
What ISO certification covers
We achieved ISO 9001:2008 for 100% of our customer transactions, including the following.
Examination
- of patents, including international patent applications
- of trade marks
- of designs
- of plant breeder's rights
Administration
- of patents
- of trade mark services, including international services
- of design services, including international services
- of plant breeder's rights
- of FOI Act requests
- of provision of information and call centre support services
Conduct of hearings and decisions
- relating to patents
- relating to trade marks
- relating to designs
- relating to plant breeder's rights
Corporate services
- provision of services and strategies in the areas of financial management, human resources, security and property, and facilities management
Have your say about our products and services
An essential component of our quality management system is a commitment to continuously improve our existing high standards. If you would like to comment on our products or services, we welcome your feedback.
Last Updated: 15/12/2012
