FINAL REMINDER: Impending Changes to the IP Lodgement Points & Corporate Fax
2 May 2014
We have important changes to our customer transaction and enquiry channels, including the decommissioning of our corporate fax and IP lodgement points on the 4th June 2014.
In October 2013 we informed customers about important changes taking place to the customer transaction and enquiry channels during 2014. Below are the changes taking place in June:
- The corporate fax (02 6283 7999) and IP Lodgement Points are planned for decommissioning on the 4th of June 2014.
To support these changes, our Electronic Business Rules will also be updated on the effective dates to reflect the approved means for submission.
All service requests will be required to come through the approved means.
For all general information enquiries, (including, checking the status of your IP right) please use our online enquiry form.
To further assist customers mitigate potential internet or technical difficulties that customers may face on occasion, we will be implementing an Emergency Fax channel to assist customers under such circumstances.
The Emergency Fax will be trialled over a nine month period to March 2015. We will evaluate the usage of this channel and advise customers of any changes that may take place after this time.
This channel is intended for use in emergency situations only; this is explained in the Emergency Fax Provisions of use which should be reviewed before submitting correspondence via this channel.
Electronic Transmissions receipting
Currently, if you reside outside of the ACT, the IP Lodgement Points allow you to lodge your request on the following day after a public holiday in any State where it is applicable; the date of receipt in this circumstance is the day prior. Once the IP Lodgement Points are decommissioned, all correspondence will be sent to IP Australia’s main office in Canberra, ACT. This includes all correspondence sent electronically or in hard copy via the means listed in the Electronic Business Rules.
From the 5th of June 2014, only ACT public holidays will be applicable to the lodgement or filing of documents with IP Australia, this is consistent with the requirements set out by the Electronic Transmissions ACT (1999). For example, if there is a public holiday or government shut down period in the ACT, the office will be declared closed and the date for filing will be the following date in which the office is open. If there is a public holiday in another state or territory and it is not applicable to the ACT, the office will remain open and the date for filing will be the time and date applicable in the ACT.
What does this mean for you?
If you rely on either of the services identified for decommissioning, you should familiarise yourself with eServices.
If you need help with eServices, a range of tools are available to help. For troubleshooting tips see our online help guides that show how to use eServices for each of the Intellectual Property Rights.
If you require further assistance, you can call on 1300 651 010 and our staff will assist you step-by-step through the online process.
A Frequently Asked Question (FAQ’s) page has been established addressing common queries to assist customers through the transition process.
If you would like further information or have any queries regarding these changes, please contact the Future Channel Mix Change Manager at firstname.lastname@example.org
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Last Updated: 05/5/2014