Dynatrace Application Performance Monitoring (APM) Platform
IP Australia’s online services platform uses Dynatrace Application Performance Monitoring (AMP) to provide real time performance data and user behaviour that helps us discover and prevent technical issues across our environments.
We use Dynatrace (AMP) to monitor when the customer experience may go wrong, or when customers experience technical faults. Dynatrace reports the technical fault to our business systems support team who can quickly rectify and fix the failure or issue.
Dynatrace anonymously monitors real time usage to provide experience insights and allows IP Australia’s staff to replay sessions anonymously. IP Australia’s staff can easily identify degradation of system performance and insights to know where improvements to our systems can be made. Dynatrace (AMP) does not collect personally identifiable information.
Clickstreams are the paths a user takes when navigating a web page or the Internet in general.
When you visit our website, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes - the user's server address, the user's top level domain name (for example .com, .gov, .au, .uk and so on), the date and time of visit to the site, the pages accessed and documents downloaded, the previous site visited, and the type of browser used.
We examine this information to determine the traffic through the server as well as access levels to specific pages. In order to deliver better services, we also perform statistical analysis to establish priorities and allocate resources. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider's logs. The statistics and log files may be preserved indefinitely and used at any time and in any way necessary to prevent security breaches and to ensure the integrity of the information we supply.
A cookie is a short piece of data which is sent from a web server to a web browser on the user's machine when the browser visits the server's site. The cookie is stored on the user's machine, but it is not an executable program and cannot do anything to your machine.
Whenever a web browser requests a file from the same web server that sent the cookie, the browser sends a copy of that cookie back to the server along with the request. In this way, the server knows you have visited before and can co-ordinate your access to different pages on its web site. A server cannot find out a name or email address, or anything about a user's computer, by using cookies.
If you subscribe to one of our opt-in mailing lists we will only use your email address for the purpose for which you have provided it. In particular, we will not add it to a mailing list unless you request that this be done.
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