Position Title: Assistant Director – Business Transformation
Classification: EL1
Position Number: Various
Tenure: Ongoing
Duration: Permanent
Section: Innovation
Group: Innovation and Technology
Division: Policy and Corporate
Location: ACT
Immediate Supervisor: Executive Level 2
Security Classification: BASELINE

Group Responsibilities

The role of the Innovation and Technology Group (ITG) is to deliver and manage information and technology to enable IP Australia’s business.

Section Responsibilities

An opportunity exists to join the Business Transformation team within the Innovation section as an Assistant Director (two vacant positions).

The team undertakes business transformation initiatives in close partnership with the Cognitive Futures team by applying emerging technologies to deliver strategic improvements across the Intellectual Property system. The section is driving internal business transformation through the implementation of cognitive computing services, automation and process re-design. This work is undertaken through informed data analysis, customer-centred design and business collaboration. Externally, the section is developing innovative products and services through engagement with key stakeholders to ensure Australians benefit from their great ideas.

The Business Transformation team is responsible for undertaking the following activities:

  • User research development practices
  • Process re-design and improvement
  • Product Owner engagement and user adoption
  • Change management
  • Communications
  • Business analysis & requirements gathering
  • Sprint planning (both independent and with other programs)
  • Backlog development and grooming
  • Benefits measurement
  • Program reporting
  • External IP initiatives

Job Description / Context of the Role

The Assistant Director of Business Transformation will be working under broad direction to develop objectives, proposals and identify opportunities for innovation in line with Product Owner expectations and other program dependencies. The Assistant Director will also support the Director (Business Transformation) in the administration of the team.

The Assistant Director must possess highly developed communication, negotiation, management and planning skills, with demonstrated experience in:

  • Drafting of executive briefings, project proposals and business cases
  • Engaging with staff, peers and Executive by making complex problems simple and easy to understand
  • Planning and delivering concurrent priorities within time and resource constraints, ensuring high quality outcomes are delivered
  • Supporting staff adapt and be flexible to changes in priority or operating circumstances.

In addition to the above, the section needs a highly motivated individual who can:

  • Assist in leading and managing the Business Transformation section, including supervising and mentoring staff
  • Promote and manage relationships with internal and external stakeholders, business sponsors, product owners, program leaders and service providers
  • Research, plan, implement, monitor and evaluate project or program initiatives within the Innovation section in alignment with the ITG operational plan; and
  • Report on program objectives, program outcomes and work area performance for presentation to Executive.

Job Specific Duties

The Assistant Director, Business Transformation:

  • Plans and oversees multiple concurrent projects or activities to ensure high quality outcomes are delivered under challenging time frames and environment
  • Supports the Director (Business Transformation) in:

-  the administration of the section
-  planning and management of projects
-  development of strategies and proposals
-  engaging with other key stakeholders across the agency; and
-  developing and mentoring staff

  • Represents the Innovation and Technology Group at public engagements and other events as required
  • Works closely with other sections within the Innovation and Technology group to drive and manage ongoing continuous improvements in IP Australia
  • Builds and sustains strong relationships with a broad range of stakeholders
  • Represents the section and IP Australia at public events or speaking opportunities as required
  • Demonstrates attitudes and behaviours responsive to workplace change (including participates in and encourages others to participate in change and contribute to successful outcomes)
  • Improves organisational performance through effective engagement with and management of risk within relevant sphere of influence
  • Establishes clear expectations and creates an environment to achieve stated goals and objectives, takes ownership and honours commitments
  • Maintains an understanding of their/worker responsibilities under the Work Health & Safety Act 2011 (WHS Act) and a commitment to promoting a healthy and safe workplace.

Job Specific Capabilities

Candidates should have the following capabilities and experience to effectively deliver against the role:

  • Ability to develop innovative solutions to overcome problems to ensure successful implementation of projects and initiatives
  • Experience in agile delivery methods, including agile software development, user centred design and feature prioritisation
  • Ability to develop leadership and management skills in a section that drives innovation and continuous improvement throughout the IP ecosystem, leveraging emerging technologies and business transformation
  • Ability to plan and oversee multiple projects and activities to ensure high quality outcomes are delivered under challenging time frames or environments
  • Ability to contribute to the strategic direction of ITG and IP Australia
  • Ability to make decisions that are based on professional judgement, evaluating risks and in the context of a complex and changing environment
  • Highly developed personal drive and commitment, showing initiative and resilience
  • Highly developed organisation skills including the ability to prioritise and collaborate across the organisation to achieve outcomes against challenging time frames
  • Highly developed stakeholder management skills to build and maintain both internal and external relationships to support the delivery of outcomes. Stakeholders may include external vendors, other intellectual property offices or other business areas within IP Australia.

Eligibility Qualifications / Knowledge Required

  • Demonstrated experience in Agile software development methodology will be highly regarded
  • Candidates with qualifications and experience in Business Administration, Project Management, Software Development and other related fields are preferred
  • Candidates with experience in implementing Artificial Intelligence, Data Analytics, Statistics, Business Process Improvement or user-led technology projects will be highly regarded
  • Knowledge of Intellectual Property Rights is not essential but would be well regarded

Application Requirements

To apply for this position, candidates are asked to:

  • Frame their responses around the job specific duties and job specific capabilities of the role (as set out in this job documentation), and provide:
  1. An explanation of how their skills, knowledge and experience will be relevant to this role (limited response of no more than 500 words)
  2. Details of no more than two (2) professional achievements, within the last 5 years, that demonstrate their suitability for this role (limited response of no more than 500 words)
  • Provide a current CV detailing recent employment history which is relevant to the advertised position
  • Provide the name and contact details of two referees

Applications must be submitted through the IP Australia Web Recruitment system (ESS)

Please note: you MUST be an Australian Citizen to be engaged in the APS and to meet IP Australia’s security clearance requirements.

Contact Officer

For further information pertaining to this job please contact Mladen Mitic on 02 6222 3624


Apply for this role

Working in IP Australia

Australia’s Intellectual property (IP) rights system supports innovation, investment and international competitiveness. IP Australia administers Australia’s IP rights system, specifically patents, trade marks, designs and plant breeder’s rights. IP Australia also undertakes programs to educate and promote an awareness of intellectual property (IP), provides IP policy input to Government, develops legislation to support the IP system and contributes to bilateral and multilateral negotiations to improve IP protection internationally.

IP Australia strives to deliver robust IP rights efficiently, satisfy our customers in terms of timeliness and value for money and be recognised as one of the leading IP offices in the world for the quality (including accuracy and consistency) of the IP rights we grant. IP Australia is committed to external certification of our Quality Management System which involves applying ISO 9001:2008 to key business processes and to environmental management through ISO14001 certification within the agency.

All IP Australia staff contribute to the achievement of organisational outcomes and the overall management of IP Australia by assisting, as appropriate, the Commissioner of Patents and the Registrars of Trade Marks and Designs and Plant Breeder’s Rights, and their deputies (where relevant), to perform statutory functions, and where appropriate, exercise relevant delegations.

IP Australia recognises the importance of employees balancing their work and personal lives by offering staff access to an ongoing series of health and wellbeing programs, flexible work-life policies and a range of professional development programs. IP Australia is a breastfeeding friendly workplace.

The IP Australia office in Canberra provides high quality accommodation and facilities. These include: an on-site café, conference, meeting and training rooms; limited on-site parking for cars and motor cycles available on a rotational basis; the provision of undercover bicycle racks; excellent shower/change facilities for staff choosing to walk or ride to work; and the advantage of all staff being co-located in the one building.

Please note: All IP Australia positions are subject to an ENTRY ONLY pre-employment check unless a higher security clearance has been identified. Other pre-employment checks may also apply.


Job documentation updated and endorsed for use: 
Tuesday, September 3, 2019