Position Title:    Cloud Engineer
Classification:    APS6
Position Number:    6153
Tenure:    Ongoing
Duration:    Permanent
Section:    Infrastructure Services
Group:    Innovation and Technology
Division:    Policy and Corporate
Location:    ACT
Immediate Supervisor:    Executive Level 2
Security Classification:    BASELINE

Note:  This is a broad-banded position within the ITG Software Configuration & Release Manager broadband (APS 4 – EL1)

Group Responsibilities

The role of Innovation and Technology Group (ITG) is to deliver and manage innovation and technology to enable IP Australia's business.

Section Responsibilities

The ICT Infrastructure Services Section provides services including UNIX/LINUX administration, Windows Server and Desktop management, Database administration, Network and Storage administration, Cloud Infrastructure Administration, and Telephony and Datacentre management. Infrastructure Services is in the process of implementing Agile practices in an effort to streamline our projects.
Job Description / Context of the Role

The Cloud Engineer is a role in the IP Australia Cloud Operations Team.   The successful candidate will be expected to help develop the team by sharing knowledge, improving processes and procedures, and helping develop strategic plans for the services they manage. They will work closely with other technical teams both inside and outside the section, and liaise with project teams and project managers across the organisation. They will have particularly close relations to the Voice and Data Networks Team, Enterprise Architecture team, and Chief Technology Officer in defining strategic work initiatives within their area and reporting on progress. 

The successful candidate can expect to be heavily involved in the cloud transformation program, and contributing expertise to design of our hybrid multi-cloud environment and ensuring the long-term management and sustainability of cloud-related deployments. 

The capabilities required for this role are defined by the APS Integrated Leadership System (ILS) capabilities at the EL1 Level the Skills Framework for the Information Age (SFIA) capabilities as per:

Change Management (SFIA level 4)
Assesses, analyses, develops, documents and implements changes based on requests for change.

Configuration management (SFIA level 4)
Manages configuration items (CIs) and related information. Investigates and implements tools, techniques and processes for managing CIs and verifies that related information is complete, current and accurate.

Systems integration (SFIA level 4)
Designs and builds integration components and interfaces. Leads practical integration work under the technical direction of the system /service designer. May contribute to the overall design of the service. May define the technical criteria for product/component selection. Contributes to decisions about tools, methods and approaches

Technical specialism (SFIA level 4)
Maintains knowledge of specific specialisms, provides detailed advice regarding their application and executes specialised tasks. The specialism can be any area of information or communication technology, technique, method, product or application area.

Job Specific Duties

As a member of the newly created Cloud Operations team, the Cloud Engineer will perform the duties necessary to deliver highly secure, robust, and cost-effective cloud environments to support IP Australia’s business systems. Duties include: 

  • Design, implement and operate IP Australia’s secure, scalable, highly available and fault-tolerant cloud-based solutions, including:
  1. Cloud-based physical and virtual networking
  2. IaaS compute workload
  3. Cloud-native container platforms
  4. Storage services and gateways
  5. Serverless resources
  6. Security Services
  7. Databases
  • Design, implement and maintain automation solutions for IP Australia’s cloud environments
  • Provide technical support and consultative advice, to architects, application developers, and project teams on appropriate use of supported cloud technologies, and in the development of appropriate solution designs
  • Build and maintain cloud environments and accounts
  • Design, implement and maintain monitoring solutions for IP Australia’s cloud environments, including Application performance monitoring, security and system event logging
  • Provide technical support and consultative advice, to architects, application developers, and project teams on effective use of approved cloud technologies, and in accordance with best practice
  • Investigate, analyse, troubleshoot and resolve issues with IP Australia’s cloud environments and initiate improvement opportunities based on learning
  • Maintains an understanding of their/worker responsibilities under the Work Health & Safety Act 2011 (WHS Act) and a commitment to promoting a healthy and safe workplace
  • Maintaining processes, procedures and documentation necessary for effective maintenance of IP Australia’s database environments as per ISO requirements

Job Specific Capabilities
To succeed in this role, you will need to be an experienced IT professional with significant recent experience in implementing cloud-based infrastructure solutions, ideally in a Commonwealth Government context. 

The following criteria are mandatory

  • Strong working knowledge of the different cloud-based hosting models in including IaaS, PaaS, and SaaS.
  • Experience in configuring cloud-based connectivity, compute, and storage technology;
  • Experience in automating the provisioning of resources in cloud environments (infrastructure as code); 
  • A commitment to continuous improvement and a strong interest in new and emerging technologies;
  • Well-developed communication skills and the ability to work collaboratively within a multi-disciplinary team;

The following criteria are desirable

  • Experience with contemporary cloud-automation technologies such as Git, Jenkins, Terraform, Ansible, ARM, and CloudFormation;
  • Scripting experience using Bash, PowerShell, or Python;
  • Experience working with hybrid-cloud deployment models;
  • Professional certification in either Microsoft Azure or Amazon Web Services (AWS);

Application Requirements

To apply for this position, candidates are asked to:

  • Frame their responses around the job specific duties and job specific capabilities of the role (as set out in this job documentation), and provide:
  1. An explanation of how their skills, knowledge and experience will be relevant to this role (limited response between 500 and 1000 words)
  • Provide a current CV detailing recent employment history which is relevant to the advertised position
  • Provide the name and contact details of two referees

Applications must be submitted through the IP Australia Web Recruitment system (ESS)

Please note: you MUST be an Australian Citizen to be engaged in the APS and to meet IP Australia’s security clearance requirements.

Contact Officer

For further information pertaining to this job please contact Martin Kowalski on (02) 6283 2881


Apply for this role

Working in IP Australia

Australia’s Intellectual property (IP) rights system supports innovation, investment and international competitiveness. IP Australia administers Australia’s IP rights system, specifically patents, trade marks, designs and plant breeder’s rights. IP Australia also undertakes programs to educate and promote an awareness of intellectual property (IP), provides IP policy input to Government, develops legislation to support the IP system and contributes to bilateral and multilateral negotiations to improve IP protection internationally.

IP Australia strives to deliver robust IP rights efficiently, satisfy our customers in terms of timeliness and value for money and be recognised as one of the leading IP offices in the world for the quality (including accuracy and consistency) of the IP rights we grant. IP Australia is committed to external certification of our Quality Management System which involves applying ISO 9001:2008 to key business processes and to environmental management through ISO14001 certification within the agency.

All IP Australia staff contribute to the achievement of organisational outcomes and the overall management of IP Australia by assisting, as appropriate, the Commissioner of Patents and the Registrars of Trade Marks and Designs and Plant Breeder’s Rights, and their deputies (where relevant), to perform statutory functions, and where appropriate, exercise relevant delegations.

IP Australia recognises the importance of employees balancing their work and personal lives by offering staff access to an ongoing series of health and wellbeing programs, flexible work-life policies and a range of professional development programs. IP Australia is a breastfeeding friendly workplace.

The IP Australia office in Canberra provides high quality accommodation and facilities. These include: an on-site café, conference, meeting and training rooms; limited on-site parking for cars and motor cycles available on a rotational basis; the provision of undercover bicycle racks; excellent shower/change facilities for staff choosing to walk or ride to work; and the advantage of all staff being co-located in the one building.

Please note: All IP Australia positions are subject to an ENTRY ONLY pre-employment check unless a higher security clearance has been identified. Other pre-employment checks may also apply.


Job documentation updated and endorsed for use: 
Tuesday, December 3, 2019