Classification: SES Band 1
Location: Canberra
Working arrangements: Full-time
Type of employment opportunity: Ongoing
Security classification of position: NV1

Contact officers

For further information about the role: Terry Moore, Deputy Director General - or 02 6283 2344

For application enquiries: Sue Pedder, Director, Workforce Planning and Recruitment - or 02 6283 2316

Closing date and time: Wednesday, 20 February 2019

Recruitment job reference number: 6898

Position reports to: Deputy Director General Policy and Corporate Division

Number of direct reports: 5


Thank you for your interest in the role of General Manager, People and Communication Group

I wanted to add a personal note about why IP Australia is a great place to work.

IP Australia’s vision is to create a world-leading intellectual property (IP) system building prosperity for Australia.
IP Australia’s primary objective is to administer the IP rights system effectively and efficiently and optimise our operation to service Australian innovation and enable firms to build brand value and capture market share.
We are committed to excellence and innovation in the services and support we provide to our customers, to other stakeholders and to our staff.

Recent key achievements of the agency include:
- Award winning innovations, including our world first virtual assistant for intellectual property enquiries and our Trade Mark search
- Leading Australia with our Government Open Data products
- Delivering Australia’s first IP Summit to assist businesses to grow and expand globally.

We are currently undertaking an ambitious program toward a more flexible and agile culture, supported by extensive refurbishment of our Canberra and Melbourne offices. In this context, we are focused on maintaining high levels of staff engagement and are committed to innovation and effective change management.
I thank you for your interest in this role and strongly encourage you to apply if you have an interest in contributing to the challenging, but exciting work the government has entrusted to us.

Michael Schwager
IP Australia

About IP Australia

IP Australia administers Australia’s intellectual property (IP) rights system, specifically patents, trademarks, designs and plant breeder’s rights. The agency also undertakes activities to educate and promote an awareness of IP; provides IP policy advice to Government; develops legislation to support the IP system and contributes to bilateral and multilateral negotiations to improve IP protection internationally. Our work facilitates innovation, trade, investment and international competitiveness.

IP Australia is an agency with around 1300 employees and an annual budget of approximately $208m. IP Australia is a cost recovery agency, with our operations funded from revenue generated through customer fees.

Each year the agency undertakes around 800,000 transactions with around 125,000 customers. The agency is a digital enterprise, with over 99 per cent of our customer transactions carried out online.

IP Australia has an active program to embrace innovation and new technology to provide staff with the best tools, consistently improve the customer experience and provide value-added tools and services to our stakeholders. In addition to a strong operational focus, IP Australia has a sizable team engaged in policy, research and international engagement.

IP rights administration is the core business of the agency and we are focused on measures to improve both the quality and productivity of our core work.

The agency is also currently undertaking significant cultural and organisational reforms to modernise work practices, support effective delivery of organisational outcomes and increase staff attraction and engagement.

IP Australia is committed to fixing, modernising and transforming our technology base to increase operational effectiveness and improve customer service. For more information about IP Australia please refer to our website.

IP Australia falls within the Department of Industry, Innovation and Science (the department) as a listed entity under the Public Governance, Performance and Accountability Act 2013. IP Australia operates independently of the department on financial matters and with some degree of autonomy on other matters.

IP Australia works collaboratively with the department to deliver on the Government’s commitment to driving jobs and growth by facilitating economic transformation and boosting business competitiveness.

The Department also supports the building of a strong scientific capability, business innovation, and the commercialisation of new ideas as critical requirements for productivity and economic growth.

About the Group

People and Communication Group (PCG) provides specialist HR and strategic communication expertise. This includes specialist communication, strategic planning and change management support to enable IP Australia’s organisational culture and drive external stakeholder education, engagement and awareness activities.

The Group sits within the Policy and Corporate Division, reporting to the Deputy Director General, Policy and Corporate.

About the role

The General Manager, People and Communication (GM) is responsible for driving digital and human performance to achieve objectives detailed in the IP Australia Corporate Plan.

The GM leads the people and communication teams to support and build IP Australia’s organisational and communication capabilities and deliver best practice HR and communication services to internal and external stakeholders.

We are seeking a highly experienced leader who is innovative, flexible, committed to excellence, and has a strong record of achievement in supporting people and managing resources to achieve quality results.

You will join IP Australia’s executive team and participate in setting and achieving our strategic direction. You will be responsible for achieving the People and Communication Group’s objectives and be confident in your ability to lead effective change and embrace innovation and new technology.

Your key responsibilities will be to:

1. Lead IP Australia’s HR team, including leading:

• effective workforce planning to enable IP Australia to deliver on strategic objectives
• renegotiation of IP Australia’s Enterprise Agreement to deliver optimal workplace conditions

2. Lead IP Australia’s Communication team, including leading:

• enhancement of IP Australia’s brand, including development of customer centric strategies to achieve business objectives
• modernisation of IP Australia’s digital communication platforms, reimagining IP Australia’s approach to digital communication

3. Support and build organisational capacity capability for people, communication and change management

4. Ensure the agency maintains a strong focus on meeting customer needs and providing high quality customer service

5. Foster and promote high performance, engagement and motivation among agency staff

6. Contribute to the effective governance of IP Australia and achievement of the agency’s strategic direction as set out in its Corporate Plan through participation as a member of the Executive Board.

The person

The ability to build effective relationships with staff, customers and stakeholders is critical. You will understand the critical linkages of the work of IP Australia to the Australian government’s broader agenda.

You will be confident, adaptable, possess excellent stakeholder and people management skills and demonstrate experience in developing multiple options to resolve complex issues. You will have the capability to contribute to effective governance in the organisation more broadly.

We are looking for people with a proven track record in the following:

1. Leading and managing a large and diverse group of people, in a similar environment in times of significant organisational change

2. Designing and driving organisational change and building capability.

3. Building and maintaining productive working relationships with key stakeholders to achieve outcomes.

4. Highly developed communication and negotiation skills.

5. Good judgement and business acumen.

6. Strong leadership and interpersonal skills, initiative and self-motivation.

Diversity and Inclusion

The agency is committed to a workplace culture that builds respect, fosters inclusiveness, promotes diversity and embraces the unique skills and qualities of all our employees. We recognise that the diversity of our people is, and rightly should be, one of our greatest strengths.

The agency is committed to attracting, recruiting and retaining people from diverse backgrounds including, but not limited to, people with disability, LGBTQI+, culturally and linguistically diverse (CALD), indigenous and people of all genders. To this end, we are pursuing a number of initiatives to create a supportive, confident and inclusive organisation that is reinforced by a culture that recognises and supports all employees.


The agency is committed to recruiting and retaining its employees by offering challenging and interesting work and competitive terms and conditions of employment, and by appreciating and rewarding achievements.
The way we work with each other, and with our stakeholders and customers, is a reflection of our values as an agency and as representatives of the Australian Public Service.

We are committed to the APS Values and Code of Conduct. In particular our employees demonstrate the following values:

• Integrity
• Commitment to service
• Accountability
• Respect
• Ethics.

Preferred experience and qualifications

Qualifications in Business, Marketing, Human Resources or similar and knowledge of the IP system would be helpful, but are secondary to broader leadership and management capability.

How to apply

Using the information provided above, tell us, in one page or less, about the skills, experience and personal attributes you would bring to the role.

The APS Senior Executive Service (SES) Integrated Leadership System (ILS) provides guidance as to the expectations and capabilities required of the SES. The capabilities are outlined below for your reference. Your application will be assessed against these capabilities to determine your suitability to progress to the next stage of assessment. You are not, however, expected to specifically address these capabilities in your application.

Integrated Leadership System

Shapes strategic thinking
• Inspires a sense of purpose and direction
• Focusses strategically
• Harnesses information and opportunities
• Shows judgment, intelligence and common sense

Achieves results
• Builds organisational capability and responsiveness
• Marshals professional expertise
• Steers and implements change and deals with uncertainty
• Ensures closure and delivers on intended results

Cultivates productive working relationships
• Nurtures internal and external relationships
• Facilitates cooperation and partnerships
• Values individual differences and diversity
• Guides, mentors and develops people

Exemplifies personal drive and integrity
• Demonstrates public service professionalism and probity
• Engages with risk and shows personal courage
• Commits to action
• Displays resilience
• Demonstrates self-awareness and a commitment to personal development

Communicates with influence
• Communicates clearly
• Listens, understands and adapts to audience
• Negotiates persuasively

All applications must be submitted through the online application system, prior to the closing date. Along with your application, you should also upload a CV which provides information about your work history. You will not be able to edit or submit your application once the closing time has passed and late applications will only be accepted in exceptional circumstances.

To avoid being timed out by the system, we recommend you use a text program, e.g. Word, to draft your application, then copy and paste into your online application when you arrive at the statement of claims stage.

If you would like a more in-depth understanding of the role please contact the reporting manager, Deputy Director General, Policy and Corporate Division – Ms Terry Moore. Terry is available by email or by phone (02) 6283 2344.

The department acknowledges receipt of applications and if you are not short listed for further assessment, you will be notified as quickly as possible.

If you require assistance with your application, please contact Sue Pedder by email or by phone on (02) 6283 2316.

Conditions of employment

Consistent with the government's bargaining framework, your terms and conditions will be provided to you through a Common Law Contract. SES employees of the Australian Public Service are subject to the APS Values and APS Code of Conduct.

A summary of the remuneration and other conditions that apply to the position follows.

Please contact Sue Pedder on (02) 6283 2316 if you require further information.


Under the current APS staffing arrangements for the Australian Public Service, to be eligible for this employment opportunity, you must undertake a pre-employment security assessment and subsequent security clearance and be medically fit to undertake the duties of the job. Any offer of employment will be subject to the results of the pre-employment checks and employment requirements being satisfactory.

In addition to pre-engagement security checks, the successful applicant must be able to obtain and maintain an Australian Government security clearance to the Negative Vetting 1 level.

Remuneration package


Salary on commencement for SES Band 1 will be negotiated with the Deputy Director General and will be commensurate with skills and experience. In addition, successful applicants will have access to a carpark and superannuation contributions will be made on your behalf.

Employer contribution to superannuation

The department will continue to contribute to the Commonwealth Superannuation Scheme (CSS) or the Public Sector Superannuation (PSS) Scheme at the rates advised by the Department of Finance, where the successful applicant is already a member of one of those funds.

Choice of superannuation fund is available for employees not eligible for membership of the PSS or CSS with the default fund for employees who do not nominate another complying superannuation fund being the PSS Accumulation Plan (PSSap). The department will maintain the rate of employer contributions that would otherwise be payable to the PSSap regardless of the employee's choice of fund. The choice of fund may be limited to funds that allow contributions to be paid by electronic funds transfer.

The employer contribution rate to the PSSap, and other funds of choice, is currently 15.4% of superannuation salary.

Salary Packaging

An employee may salary package up to 100% of their base salary as non-salary items, in accordance with relevant legislation and departmental guidelines. For example, this may be used to make additional ‘employee’ superannuation contributions, or purchase a motor vehicle through a novated lease, subject to the employee meeting any additional Commonwealth cost, including Fringe Benefits Tax and administration fees.

Before entering into a salary packaging arrangement you are strongly encouraged to seek financial advice.

Leave provisions

All leave is managed in accordance with the department’s Leave Policy and is subject to the minimum entitlements under the National Employment Standards in the Fair Work Act 2009. In summary the leave provisions are:

Recreation Leave

Four weeks annual recreation leave is provided to employees.

Personal Leave

Employees receive 20 days leave per year for personal use to cover illness of yourself or family members and for other emergency or personal circumstances.

Long service leave

Employees are entitled to long service leave in accordance with the Long Service Leave (Commonwealth Employees) Act 1976 – i.e. generally three months after ten years’ service with additional leave accruing each year, thereafter.

Maternity and Adoption Leave

Maternity Leave is available in accordance with the Maternity Leave (Commonwealth Employees) Act 1973 – i.e. generally 14 weeks paid maternity leave with additional leave without pay also available. Similar leave is available for adoption purposes.

Compassionate Leave

Employees are entitled to a period of 3 days compassionate leave when a member of their immediate family or a member of the employee's household, contracts or develops a personal illness that poses a serious threat to his or her life, or sustains a personal injury that poses a serious threat to his or her life, or dies.

Community Service Leave

Employees are entitled to Community Service Leave in accordance with section 108 of the Fair Work Act 2009, including leave for regular training, all emergency services responses, reasonable recovery time and ceremonial duties.

Leave for Defence Reservists

Employees engaged in Defence Reservist activities have access to leave in accordance with the policy of the Defence Reserve Support Council.


Apply for this role

Working in IP Australia

Australia’s Intellectual property (IP) rights system supports innovation, investment and international competitiveness. IP Australia administers Australia’s IP rights system, specifically patents, trade marks, designs and plant breeder’s rights. IP Australia also undertakes programs to educate and promote an awareness of intellectual property (IP), provides IP policy input to Government, develops legislation to support the IP system and contributes to bilateral and multilateral negotiations to improve IP protection internationally.

IP Australia strives to deliver robust IP rights efficiently, satisfy our customers in terms of timeliness and value for money and be recognised as one of the leading IP offices in the world for the quality (including accuracy and consistency) of the IP rights we grant. IP Australia is committed to external certification of our Quality Management System which involves applying ISO 9001:2008 to key business processes and to environmental management through ISO14001 certification within the agency.

All IP Australia staff contribute to the achievement of organisational outcomes and the overall management of IP Australia by assisting, as appropriate, the Commissioner of Patents and the Registrars of Trade Marks and Designs and Plant Breeder’s Rights, and their deputies (where relevant), to perform statutory functions, and where appropriate, exercise relevant delegations.

IP Australia recognises the importance of employees balancing their work and personal lives by offering staff access to an ongoing series of health and wellbeing programs, flexible work-life policies and a range of professional development programs. IP Australia is a breastfeeding friendly workplace.

The IP Australia office in Canberra provides high quality accommodation and facilities. These include: an on-site café, conference, meeting and training rooms; limited on-site parking for cars and motor cycles available on a rotational basis; the provision of undercover bicycle racks; excellent shower/change facilities for staff choosing to walk or ride to work; and the advantage of all staff being co-located in the one building.

Please note: All IP Australia positions are subject to an ENTRY ONLY pre-employment check unless a higher security clearance has been identified. Other pre-employment checks may also apply.


Job documentation updated and endorsed for use: 
Tuesday, January 22, 2019