Position Title: Human Resources Director
Classification: Executive Level 2
Position Number: 6439
Tenure: Ongoing
Duration: Permanent
Section: People Management
Group: People and Communication
Division: Policy and Corporate
Location: ACT
Immediate Supervisor: Executive Level 2
Security Classification: BASELINE

PCG Group Responsibilities
The role of the People and Communication Group is to provide leading edge specialist HR, strategic change and strategic communication expertise.

HR Section Responsibilities
Working to the Chief HR Officer (CHRO), People & Communication Group, the Human Resource Management Section (HRM) provides the full range of human resource services and advice aimed at achieving and supporting a professional, highly skilled and committed workforce that is able to improve IP Australia’s business performance and meet the organisation’s current and future business needs.

Job Description / Context of the Role
The occupant of the Human Resources Director position will have a core role leading a HR section within an integrated and tiered HR service delivery model. This will include the provision of direct support and business partnering with IP Australia Executives, and working with the HR leads across the HR section in Workforce Planning and Recruitment, People Support, EL1 SMEs and the CHRO, to strategically anticipate, identify and solve problems to achieve business critical objectives.

IP Australia is looking for a highly experienced HR specialist to lead a team of HR professionals. The successful candidate will be an excellent leader, engaging communicator and facilitator with strong self-awareness consistently modelling a growth mindset. Recognised for a strong track record of delivery against multiple strategic HR projects from design, delivery to implementation whilst continuing to deliver a business as usual work program. Demonstrated ability to build productive working relationships and maintain effective stakeholder partnerships; exceptional strategic thinking, conceptual reasoning and analytical skills; regarded as an innovative problem solver and demonstrated evidence of working smarter with limited resource allocation; having a good eye for detail; effectively prioritising tasks appropriately to meet the needs of the Executive; consistently bringing staff along ,while highlighting their track record of achieving high quality results. The successful candidate will establish and maintain partnerships across the HR sections to implement joint HR efforts that effectively support IP Australia’s objectives and strategic vision.

Job Specific Duties
The occupant of the position will need to have a high level of HR discipline expertise and knowledge of contemporary human resource management in both the Australian Public Service and Australian private sector environments.

Key contribution of this role is to build and maintain effective working relationships with colleagues, managers, senior executives and other key people in IP Australia as well as those in other relevant agencies.

The HR service delivery model requires an integrated approach to service delivery describing multiple functions with overlapping initiatives including the provision of services and advice across a broad range of human resource management areas including, but not limited to:

  • Strategic workforce planning
  • Workforce insights and HR data analysis
  • Organisational design and culture
  • Attraction and recruitment
  • Capability identification and management
  • Learning and development
  • Talent management and succession planning
  • Performance coaching and support
  • Leadership strategy and leadership development, and program delivery
  • Policy advice on employment relations and WHS matters including understanding of case management practices
  • Application and interpretation of policy in relation to delivering an enterprise workplace agreement.

The occupant will:

  • Display comprehensive leadership and management experience in effectively managing a high performing team
  • Demonstrate attitudes and behaviours responsive to workplace change (including participating encouraging others to participate in change initiatives and contributing to successful outcomes)
  • Improve organisational performance through effective engagement with and management of risk within relevant sphere of influence
  • Establish clear expectations and create an environment to achieve stated goals and objectives, takes ownership and honours commitments
  • Maintain an understanding of their/worker responsibilities under the Work Health & Safety Act 2011 (WHS Act) and a commitment to promoting a healthy and safe workplace
  • Demonstrate Project Management experience, with successful results and deliverables
  • Display confidence in driving results across multiple projects simultaneously
  • Demonstrate ability and confidence to work adaptably and flexibly, question conventional approaches, and generate new and innovative solutions
  • Evidence experience in the preparation of high-level reporting documentation, and the ability to present to the Senior Leadership Team, and facilitate workshops for staff
  • Cite relevant experience in working in customer service, and the ability to meet customer needs, both immediate and into the future
  • Demonstrate an ability to identify, locate, interpret and evaluate information, and then communicate key insights effectively, supporting employees to make evidence-based, informed decisions
  • Exhibit an ability to engage with risk and appropriately manage risk as part of the day-to-day work
  • Demonstrate skills and an ability to motivate, support, guide and develop others. Develop, maintain and leverage a range of networks and promote supportive working relationships
  • Display self-awareness, receptiveness to feedback and an ability to modify behaviour accordingly, and consistently display change readiness and resilience while taking responsibility for own development and continuous learning.

Job Specific Capabilities
The Human Resources Director must possess the capability to:

  • Partner with the CHRO, other section leads and Executives in planning to anticipate environmental and internal change impacts on the IP Australia workforce and mitigate risks in talent acquisition, productivity, efficiency and effectiveness
  • Lead the development of HR strategies to enable alignment and delivery of HR practice within their section, and across the tiered HR service delivery model. Define the focus of and integrate the HR Section to align and support the objectives of the organisational strategies and agreed HR strategies (which will enable organisational outcomes)
  • Be accountable for the leadership of, and effective integration of, their section within the HR function and across IP Australia
  • Be the custodian of the HR policy architecture, implementation and compliance across their section, HR function and IP Australia to ensure succession, talent acquisition and retention, change resilience, organisational and individual performance
  • Contribute to the ongoing review of HR policy, as well as employment regulations, enterprise agreements, and current organisational policies within their section, and across the HR function. Ensure compliance with applicable regulations
  • Ensure required organisation cultural traits are embedded in all HR practice areas to support the achievement of IP Australia’s strategic and operational objectives
  • Contribute to the establishment of HR service performance metrics, analyse the performance measures, reporting of and identify and implement HR service improvements within their section and across the HR function
  • Strategically contribute to the architecture of the data infrastructure and HR systems within their section and across the HR function to ensure the effective management of data access, storage, conversion, and maintenance of data integrity
  • Support the design, build, test and deployment of HR technology. Gather and provide business requirements
  • Develop, manage and report on the HR Section budget in line with IP Australia business planning and risk performance reporting framework
  • Attract, recruit, effectively on-board, develop and support HR practitioners within their section to ensure their understanding of IP Australia context and key stakeholders

Eligibility Qualifications / Knowledge Required


  • Relevant HR qualifications and professional memberships and/or a minimum of five years executive leader level with HR experience
  • Experience managing high performing sections to achieve results
  • Strong subject matter expertise across multiple HR disciplines


  • Demonstrated strategic HR project delivery within a tiered service delivery model environment

IP Core Capabilities – selection criteria

  1. Agility and Innovation
  2. Customer Centric
  3. Data Literacy
  4. Engage with Risk
  5. People, Self and Network Leadership

+1 HR Professional discipline expertise

Application Requirements
Applicants are not required to write specifically to the selection criteria but are requested to submit a cover letter (maximum 1000 words) outlining their experience and achievements relevant to the advertised position, required capabilities and CV detailing recent employment history and referee details.

The points provided under the Job Specific Duties, Job Specific Capabilities and IP Core Capabilities are to be used as a guide in developing your response and do not have to be addressed individually.
Applications must be submitted through the IP Australia Web Recruitment system (ESS). Applications close midnight Sunday 21 July. Applicants must be available for interviews 25 and 26 July and the week of 29 July.
Please note: you MUST be an Australian Citizen to be engaged in the APS and to meet IP Australia’s security clearance requirements.

Contact Officer
For further information pertaining to this job please contact Gemma Smith on 02 6222 3677 or gemma.smith@ipaustralia.gov.au.


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Working in IP Australia

Australia’s Intellectual property (IP) rights system supports innovation, investment and international competitiveness. IP Australia administers Australia’s IP rights system, specifically patents, trade marks, designs and plant breeder’s rights. IP Australia also undertakes programs to educate and promote an awareness of intellectual property (IP), provides IP policy input to Government, develops legislation to support the IP system and contributes to bilateral and multilateral negotiations to improve IP protection internationally.

IP Australia strives to deliver robust IP rights efficiently, satisfy our customers in terms of timeliness and value for money and be recognised as one of the leading IP offices in the world for the quality (including accuracy and consistency) of the IP rights we grant. IP Australia is committed to external certification of our Quality Management System which involves applying ISO 9001:2008 to key business processes and to environmental management through ISO14001 certification within the agency.

All IP Australia staff contribute to the achievement of organisational outcomes and the overall management of IP Australia by assisting, as appropriate, the Commissioner of Patents and the Registrars of Trade Marks and Designs and Plant Breeder’s Rights, and their deputies (where relevant), to perform statutory functions, and where appropriate, exercise relevant delegations.

IP Australia recognises the importance of employees balancing their work and personal lives by offering staff access to an ongoing series of health and wellbeing programs, flexible work-life policies and a range of professional development programs. IP Australia is a breastfeeding friendly workplace.

The IP Australia office in Canberra provides high quality accommodation and facilities. These include: an on-site café, conference, meeting and training rooms; limited on-site parking for cars and motor cycles available on a rotational basis; the provision of undercover bicycle racks; excellent shower/change facilities for staff choosing to walk or ride to work; and the advantage of all staff being co-located in the one building.

Please note: All IP Australia positions are subject to an ENTRY ONLY pre-employment check unless a higher security clearance has been identified. Other pre-employment checks may also apply.


Job documentation updated and endorsed for use: 
Thursday, June 27, 2019