In keeping with the Electronic Transaction Act 1999, we provide you the option of using electronic communications when engaging with us. You are encouraged to submit service requests and make payments using our approved means – online services.
Payment of fees and charges
Most online services requests require payment at the time of filing using a Visa or MasterCard. We have appropriate security and handling mechanisms in place to protect your credit card details.
A Payment Options Form must be included when using the Emergency Fax Service Please note that this form must not be attached when using online services (a payment service is available using the 'My Payments' option). Declined credit cards do not constitute payment.
If during processing of your application the fee items used in the calculation are found to be incorrect, the fee payable is recalculated using the correct fee items. This may result in a letter of notification being sent (underpayments) or refund processed (overpayments).
For submissions using our online services
The date and time of receipt of a service request submitted using an IP Australia online service online services) is the date and time in Canberra (Australian Eastern Standard/Daylight Savings Time) when the entirety of the service request (and any attachments) has entered IP Australia's information system. Users should note that this may be different from the date and time in their location.
Any attachment to an electronic service request is not considered received by IP Australia until the entirety of the service request (and any attachment) has entered IP Australia's information system.
The date and time of receipt of the attachment is the date and time of receipt of the service request (determined as above).
File attachments must be limited to 20MB in size.
PDF attachments must be compatible to at least Adobe Acrobat v5.0 (PDF 1.4) to ensure general accessibility. Note we prefer the use of our online fillable PDF forms where possible.
The minimum resolution of an image is 200 dots per inch (dpi), the maximum resolution of an image is 600 dots per inch (dpi), with the recommended resolution as 300 dpi.
Please ensure there are no spaces in the image file name.
For more detailed file information for each of the different rights see image requirements (LINK).
Lodgment on weekends or public holidays
If you have payment or correspondence due on a weekend or public holiday, you have until the next business day to file. We publish approved public holidays each year in our official notices.
Digital Rights Management
We do not accept file attachments which make use of Digital Rights Management (DRM) file policy settings. Policy settings are used in some file formats to (among other things) limit copying, printing or the duration of readability of the file. If detected, files containing policy settings may be rejected by IP Australia and you may be asked to re-submit a policy-free version of the file.
Electronic service requests – available methods
This table shows the ways that we can receive requests for trade marks.
|Trade marks||Online services||B2B||Emergency Fax|
|TM Headstart request / Add class(es) fee / Part 2 fee / new representation fee||yes||no||no||no|
|TM Headstart amendments||yes||no||no||no|
|TM Headstart general correspondence||yes||no||no||yes|
|All standard national trade mark applications||yes||yes||yes||no|
|All international trade mark applications||yes||no||no||no|
|All other trade mark service requests (except requests related to international trade mark applications)||yes||yes||yes||no|
|All service requests related to international trade mark applications||Lodged directly with WIPO|
This table shows the ways that we can receive requests for patents.
|Patents||Online services||B2B||Emergency Fax||ePCT|
|All national patent applications||yes||yes||yes||no||no|
|All patent service requests||yes||yes||yes||no||no|
|All international patent applications||yes||yes||yes||no||yes|
Plant breeder's rights
This table shows the ways that we can receive requests for plant breeder’s rights.
|Plant Breeder's Rights||Online services||B2B||Emergency Fax|
|All Plant Breeder's Rights applications and service requests||yes||yes||yes||no|
|Qualified Persons Annual Renewal||yes||yes||yes||no|
This table lists the ways that we can receive requests for Designs.
|Designs||Online services||B2B||Emergency Fax|
|All design applications and service requests||yes||yes||yes||no|
Freedom of information (FOI)
|Making a complaint or suggestion||yes||yes||yes|
Sending electronic physical media
We accept physical media (CD-ROM, CD-R, DVD or DVD-R) for certain transactions. Physical media identified for an eServices request must be accompanied by the physical media coversheet that can be printed from within the eServices official receipt after submission. Each physical medium must be enclosed in a hard case and accompanied by a transmittal letter on paper. The transmittal letter must list:
the machine format (e.g. IBM-PC, Macintosh)
the operating system compatibility (e.g. MS-DOS, MS-Windows)
a list of the files contained on the physical medium including their names, sizes in bytes and dates of creation.
Please note USB devices are not an approved form for filing physical media.
Physical media submitted to IP Australia will not be returned to you. Your physical media must be physically labeled with the following information:
the name of the sender;
the name of the invention (patents only);
any relevant reference number;
creation date of the physical media;
the order of media if the document extends over multiple media; and
an indication of copy of submission if more than one copy is filed (eg. Copy 1 or Copy 2).
Any amendment to the information must be sent on a replacement physical medium containing the original text and incorporating the amended information.
Filing evidence in oppositions
Filing evidence for trade marks and patents oppositions proceedings needs to be done electronically via a computer application called Objective Connect. Guides for how to use this application are listed below: