Trade marks service level commitments

Product quality standard tier 1

Product quality standards that relate to matters which would adversely affect (or have the potential to affect) the validity of the intellectual property (IP) right:

  • correct search and research strategy is adopted

  • all relevant grounds for rejection are correctly taken.

    Acceptable quality level:  93.5 per cent of cases conforming to the product quality standards.

Product quality standard tier 2

Product quality standards that relate to matters which would require a considerable amount of rework and/or inconvenience to the applicant or IP Australia:

  • all other objections are taken

  • reports are free of invalid other objections

  • reports are comprehensive and informative.

    Acceptable quality level: 90 per cent of cases conforming to the product quality standards.

Product quality standard tier 3

Product quality standards that relate to matters which are important in terms of overall perception of the quality of the product:

  • written formalities are complete and correct.

    Acceptable quality level: 85 per cent of cases conforming to the product quality standards.

Registration and examination standard

  • We will respond to your TM Headstart within five working days of it being submitted.

  • We will examine and issue a report on your application for a trade mark within 13 weeks of receiving the application.

  • We will respond to correspondence relating to the examination of your application within 20 working days of receiving the correspondence.

  • We will register your trade mark within 10 working days after the opposition period has expired if no one has opposed the application and any applicable fees have been paid.

Hearings standard

  • We will issue our decision within 12 weeks of holding a hearing, unless we receive further submissions or evidence.

    For our current compliance with these commitments, go to our Charter Reports.