We’re committed to fulfilling our customers’ expectations by providing high quality products and services that are of value to you. The quality of our services and your satisfaction is important to us and we’ve reviewed and updated our service level commitments to ensure our standards remain appropriate.
Our Customer Service Charter sets out the level of service that you can expect when dealing with us, including our:
- patent service level commitments
- trade mark service level commitments
- designs service level commitments
- plant breeder’s rights service level commitments.
Our Customer Service Charter outlines how you can help us to provide you with a high standard of service and now also includes our service standards for digital channels.
- View and download our Customer Service Charter PDF.
- If you have questions or feedback, please use our online form to contact us for more information.
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