We recently announced that we're improving our customer correspondence across all intellectual property rights to create a seamless customer experience and align our correspondence with our website, online services and search systems.
As we described in our communications, we are establishing different correspondence streams for our unique customer segments. Based on feedback received we have reviewed how we describe the two streams, they are split into high and low volume filers.
If you would like to switch the correspondence you are receiving, please contact us on 1300 65 10 10. Please note that we are not able to reissue any correspondence which has already been sent. We apologise for any inconvenience this may have caused.