Corporate Plan 2019-20 - Capability
Planning and reporting framework
Our Corporate Plan is the entity’s primary planning document and outlines the initiatives we will progress over the next four years to ensure Australians benefit from great ideas. Our Strategic Roadmap provides a high-level overview of the agency’s strategic direction towards 2030. Together with our Corporate Plan, these documents inform our long-term investment and decision making to validate that everything we do is designed to ensure Australians benefit from great ideas. The 2019-20 Corporate Plan covers the remainder of Horizon one (Invest and Innovate) and the first year of Horizon two (Develop and Deliver), as outlined in our Strategic Roadmap.
Internally, our business is reflected in Division Operational Plans. Regular monitoring and reporting is undertaken as part of our internal governance structure, with a clear line of sight to our external reporting and Annual Performance Statement.
A crucial part of our performance framework is our Customer Service Charter. IP Australia’s primary focus is ensuring that we provide new and improved customer centric, digitally driven solutions, while continuing to deliver high quality and timely IP rights. In 2019-20, IP Australia will review the customer service charter in close consultation with stakeholders. One of our agency’s strategic risks is the failure to meet customer expectations. The review will be conducted in close partnership with customers to ensure the measures and targets we adopt continue to drive outcomes that meet customer needs. Our standards should represent the right balance between timeliness and quality and should focus on the products and services that represent the highest value for our customers. Internal monthly monitoring against the charter is provided to business groups and external reporting made available each quarter on our website.
Our business and resource planning cycles operate on a financial year basis.
IP Australia’s People Plan, articulates the key areas IP Australia will continue focusing on to develop and leverage the capability of our people, and achieve a contemporary and adaptable organisation:
The People Plan provides a high-level direction for building the capability of our people and will work in conjunction with the agency’s Strategic Workforce Plan scheduled to be finalised in 2019-20. These combined plans will define and clarify our future workforce needs and composition. They will provide evidence to inform our approach to meeting our future workforce needs and how we can best leverage the capability, motivation and engagement of the current workforce. The Strategic Workforce Plan will be informed by a review of the approach IP Australia is taking to existing and emerging workforce challenges, including:
- managing and leading staff through a change agenda
- managing loss of corporate knowledge through market forces
- recruiting and retaining skills needed for the future
Specifically in 2019-20, IP Australia will focus on:
- enhancing organisational capacity for people management during the transition to an agile workplace
- developing and embedding IP Australia’s employee value proposition so that we are positioned to attract and retain the best to meet current and future organisational demands
- attracting, sourcing and retaining qualified candidates including STEM, IT, and economists taking into consideration the need to compete with an increasing demand across the APS and private sector for these key resources/skill sets
- developing and implementing a structured approach to capability development and succession planning to identify, understand and feed our talent pipeline through embedding the Capability Framework in all stages of the employee life cycle
- developing workforce solutions underpinned by evidence-based decision making tied to workforce intelligence data
International Engagement Strategy
The International Engagement Strategy provides a long-term vision for IP Australia’s international policy and engagement through to 2030. The strategy focuses our forward investment and aims to position IP Australia to be able to respond dynamically to opportunities as they arise in the international environment.
In 2019-20, international policy engagement will primarily focus on three key issues:
- International Data Offerings – Developing our IP Data Platform in partnership with IP Offices and international organisations to provide a powerful analytical environment for decision-making, economic and policy insights.
- Support for Australian Exporters – Researching the IP protection and enforcement challenges facing Australian exporters to tailor information and support for IP rights holders.
- Regional Cooperation – Working with regional partners to improve examination of IP rights and access to the global services for protecting IP across borders, particularly the Madrid System for the international registration of marks.
An overarching international policy engagement priority will be to continue to building and strengthening the multilateral system in the interests of Australian IP rights holders and users.
IT Strategy 2022
IP Australia’s IT Strategy 2022 aligns the agency’s technology direction with our Corporate plan, and supports the delivery of our 2030 Strategic Roadmap. It guides our prioritisation of technology initiatives, and promotes innovation and utilisation of new digital capabilities to increase the speed of delivery.
The IT Strategy 2022 has been developed to ensure our technology lives up to the needs and expectations of our workforce, core business and our broader stakeholder groups. Over the life of the IT Strategy 2022, we are focused on delivering what is important for our agency and its customers:
- Modernising the administration of IP rights - supporting efficiency, reliability and high quality
- Delivering a modern workforce experience
- Being a Government leader in the provision of digital services
- Empowering the agency and broader stakeholders through the utilisation and sharing of our information
- Building the capability that enables IP Australia to research, develop and embed smart systems to improve the way we do business
Our Information and Technology Strategy is reviewed annually in the light of evolving business needs and technological advancements. Each review will include an environmental scan of emerging business needs, architectural directions, relevant industry innovations and Whole of Australian Government (WoAG) policy directions.
Capital Investment Strategy
IP Australia applies a strategic approach to the investment, development and delivery of new and improved technology to modernise and transform service delivery for the benefit of customers.
This approach guides IP Australia’s capital management planning and investment to support the achievement of the organisation’s outcome for Government.
IP Australia has reached a peak in our decadal investment cycle, with investments in property fit-outs around new lease arrangements and the continuation of ICT projects to upgrade and modernise our systems. This has seen a decrease in cash reserves down to 25% of annual turnover, which remains a healthy position for our balance sheet, leaving us with an ongoing buffer against any changes in revenue. Over the coming decade as these assets depreciate, we are likely to again build our cash reserves towards the next peak in the investment cycle (approaching 2030). It is possible that changes in investment trends (towards software as a service for example and/or more flexible work/ attendance models) could disrupt this cycle and we will adjust the capital and operating cost plans to reflect this over time.
There are four key areas of capital investment over the forward years
- Finalisation of refurbishment of Discovery House
- Improvements to our patents administration systems
- Continued development and enhancement of Business Intelligence and Analytics (BI&A) capabilities
- Supporting the IT Strategy 2022.
The Business Intelligence and Analytics (BI&A) project will deliver a modern, scalable, cloud based platform with analytical tools to enable access to our internal data for the efficiency of our operations and continued enhancement to access our rich sources of IP rights data for use by stakeholders across the community.
IP Australia will continue to invest in enhancing ICT capabilities that improve our business processes and system arrangements while improving the user experience of our customers.
Specific areas of focus over the life of our strategy include:
- improvements to our mobility and teleworking solutions
- modernisation of our applications with continuous delivery
- migrating IT Infrastructure to the cloud
- modernising our Integration services
- rationalisation of our application portfolio