Corporate Plan 2019-20 - Performance framework
Our key performance setting and reporting documentation are the Portfolio Budget Statement (PBS), Annual Report encompassing the Annual Performance Statements, and our Corporate Plan. Other key documents that contribute to our performance framework are set out below.
The regulator performance framework aims to reduce unnecessary or inefficient regulation imposed on individuals, business and community organisations. This is done through an annual public-service wide assessment against a common set of performance indicators, and requirement for regulators to action opportunities for improvement arising from this process. This self-assessment is a measure of IP Australia’s regulatory performance.
Measuring a common set of performance indicators allows organisations to benchmark their performance against other regulators, share lessons learnt and work together to reduce the overall regulatory burden on Australian individuals and businesses.
IP Australia’s measures of success against these indicators have been selected to ensure:
- high-quality services are provided in a timely way
- communication is clear, meaningful and timely
- compliance standards are transparent
- ongoing stakeholder engagement to improve the way we work.
The full suite of key performance indicators is available under our regulator performance framework. IP Australia’s annual self-assessment is conducted in consultation with our IP Stakeholder Forum in the first quarter after the end of the previous financial year, with results published externally at the end of the second quarter as part of the Department of Industry, Innovation and Science portfolio. The IP Stakeholder Forum provides external oversight of our regulatory performance and provides advice to our Minister.
IP Australia has made a commitment to sustainable operations and the protection of our environment. We do this through compliance with Government policies and the maintenance of an Environmental Management System (EMS), designed and certified to ISO 14001:2015. IP Australia’s Environmental Policy establishes objectives for environmentally sustainable operations including protecting the environment, preventing pollution and implementing a modern digital workplace with a smaller, more efficient footprint. We aim to ensure our operations meet or exceed our environmental compliance obligations and objectives.
Implementing an internationally recognised best practice approach to our business is an important part of our relationship with our customers. IP Australia is committed to building on our strong reputation for delivering quality products and services.
Through our ISO 9001:2015 certified Quality Management System (QMS) we identify and address process and practice improvements to our business in a systematic way to continue building the overall capability and efficiency of our people and organisation.
As part of our commitment to ensure that we continue to improve the way we deliver quality products and service to our customers that are of the highest standard, IP Australia is continuing with our multi-year “Examination Excellence” and holistic review of our Quality Review System (QRS) initiatives. We are committed to ensuring that our QRS supports quality products and drives optimal behaviours, while also maintaining our productivity. This work falls under our broader commitment to achieving “Examination Excellence” that will drive improvements and innovation in examination practice over the coming years.
Each year IP Australia forecasts the demand for our services across a four year period (production forecast) based on historical application trends. The production forecast is used to determine the required workforce profile and capacity needed to meet our Customer Service Charter commitments. This process supports planning and management in our workforce modelling, efficiencies in our cost recovery framework, and transparency in our internal and external reporting.
IP Australia has experienced ongoing increases in demand for IP rights over the past two financial years and it is expected that this trend will continue through to 2019-20 (and beyond in relation to trade marks). The level of demand will put pressure on our ability to meet service charter commitments (in particular regarding timeliness in trade marks). In response IP Australia is focused on finalising important ICT initiatives which will improve our efficiency, while at the same time hiring additional examiners to keep up with demand. There is a timing difference inherent in the IP rights application/grant/renewals cycle in which additional costs are incurred early-on (for new ICT systems and additional examiners) in response to shifts in application volumes, and this is reflected below in the cost recovery section of the report.
|Estimated Actual||PBS||Forward year 1||Forward year 2||Forward year 3|
|Plant Breeder's Rights (PBR)||350||350||350||350||350|
|Patent Cooperation Treaty (PCT)||3,070||3,075||3,107||3,137||3,157|
|Trade Marks (TM)1||79,952||83,821||86,893||89,934||92,889|
|Trans-Tasman IP Attorneys Board||1,600||1,640||1,670||1,700||1,720|
IP Australia is a cost recovered agency with fees set under IP rights legislation in accordance with the Australian Government Charging Framework and Cost Recovery Guidelines. With the exception of an annual appropriation of $0.4 million to cover ministerial services, all IP Australia’s costs are covered by revenue generated through customer fees.
Further information on the breakdown of expenditure associated with each IP right can be found in IP Australia’s Cost Recovery Implementation Statement (CRIS).