DIVISION Policy and Corporate
GROUP: Rights In One Program and Business Futures
SECTION: Business Improvement and Support Centre
POSITION NUMBER: 7091
TITLE: Data Analyst
WEEKLY HOURS: 36:45 Full Time
IMMEDIATE SUPERVISOR: Executive Level 2
SECURITY CLASSIFICATION: ENTRY ONLY
Job Description/Context of the role:
The Business Improvement and Support Centre (BISC) was established in April 2015.
The BISC incorporates the former Business Process Improvement section, parts of the Customer Operations Group (primarily the former Customer Support Information Access Data & eForms section) and the Rights in One (RIO) Support Team.
The BISC provides a central hub to strategically manage our customer channels, drive continuous improvement and innovation throughout the agency and leverage on the investments made in business process management.
This position is responsible for supporting the development of the data and information artefacts that are required by the BISC to enable implementation of ICT activities are undertaken in a controlled and standardised manner. The position will also assist, on an adhoc basis, in basic Pega Configuration and Testing.
The Data and Information Analyst will work collaboratively with other members of the BISC team to ensure the section's intellectual property projects and business improvement initiatives arealigned and implemented efficiently and effectively.
Condensed wording for the Gazette:
The Business Improvement and Support Centre (BISC) provides a central hub to strategically manage our customer channels, drive continuous improvement and innovation throughout the agency and leverage on the investments made in business process management.
Working within a small team that provides data support, the successful applicant will assist the team in the management of the Rights in One (RIO) product backlog. The role operates in a highly professional environment, working collaboratively with the Executive to ensure all projects and business reform initiatives are effectively implemented.
- Contribute to data quality assessments of existing data stores.
- Contribute to development of the data migration strategy and data migration implementation.
- Develop the transformation specifications from source to target systems for data migration.
- Contribute to development of data models within the Case Management Program, including identifying data that are common across business lines.
- Develop entity and attribute definitions, and their inclusion in the corporate repository.
- Maintain the definition of reference data tables.
- Liaise with business and developer stakeholders to define allowable values.
- When required, perform basic pega configuration to assist and assist in testing.
- Establish quality framework that will support established processes.
- Manage the teams quality and compliance to established quality requirements.
- Monitor the team's performance to ensure that release management timeframe are met.
- Ensure quality and consistency of outcomes through monitoring, reporting and reviewing procedures.
- Liaise with all teams and management across the BISC and the RIO Program to assist in delivering outcomes.
- Manage and monitor complex stakeholder issues, and respond to improvement ideas.
- Manage the improvement of work practices, procedures and workflows.
- Implement the BISC operational plan and section work plan.
- Represent the BISC at various committees and working groups.
- Demonstrate attitudes and behaviours responsive to workplace change (including participate in and encourage others to participate in change and contribute to successful outcomes)
- Improve organisational performance through effective engagement with and management of risk within relevant sphere of influence
- Establish clear expectations and create an environment to achieve stated goals and objectives, take ownership and honour commitments
- Maintain an understanding of their/worker responsibilities under the Work Health & Safety Act 2011 (WHS Act) and a commitment to promoting a healthy and safe workplace.
Eligibility Qualifications/Knowledge required:
Applicants should have the following experience and/or qualifications:
- Knowledge of IP Australia's role, purpose and strategic objectives is desirable.
- Knowledge of SQL .
- Experience with Sparx EA or other data modelling tool.
- Experience as an analyst or tester in data migration or system integration projects is desirable.
NOTE: In addressing the selection criteria below, please use examples that demonstrate your competencies in these areas
Required capabilities include:
- Understanding of release management within an ICT environment
- Ability to interpret and apply legislation
- Knowledge and/or experience with Agile and Scrum methodologies
To apply for this position, applicants are asked to:
- Address each selection criteria individually (max 300 words).
- Provide a current CV.
- Provide the name of two referees and their contact details, including your current manager.
Applications must be submitted through the IP Australia Web Recruitment system (ESS)
Please note: you MUST be an Australian Citizen to be engaged in the APS and to meet IP Australia’s security clearance requirements
- Strong analytical skills, experience in the investigation of data anomalies, data analysis and data modelling including well developed problem solving skills and the ability to apply sound judgement.
- Demonstrated ability to effectively prioritise and manage high workloads, show initiative and display resilience
- Well-developed interpersonal, written and verbal communication skills including the ability to prepare and edit complex documents.
- Demonstrated ability to build and maintain effective working relationships with internal and external stakeholders.
- Demonstrated ability to lead teams to achieve established business outcomes, as well as coach, mentor and develop staff
- Demonstrated ability to contribute to continuous improvement activities and effectively manage change.
For further information pertaining to this job please contact Adrian Jacobs on (02) 6283 2135
Working in Australia:
Australia’s Intellectual property (IP) rights system supports innovation, investment and international competitiveness. IP Australia administers Australia’s IP rights system, specifically patents, trade marks, designs and plant breeder’s rights. IP Australia also undertakes programs to educate and promote an awareness of intellectual property (IP), provides IP policy input to Government, develops legislation to support the IP system and contributes to bilateral and multilateral negotiations to improve IP protection internationally.
IP Australia strives to deliver robust IP rights efficiently, satisfy our customers in terms of timeliness and value for money and be recognised as one of the leading IP offices in the world for the quality (including accuracy and consistency) of the IP rights we grant. IP Australia is committed to external certification of our Quality Management System which involves applying ISO 9001:2008 to key business processes and to environmental management through ISO14001 certification within the agency.
All IP Australia staff contribute to the achievement of organisational outcomes and the overall management of IP Australia by assisting, as appropriate, the Commissioner of Patents and the Registrars of Trade Marks and Designs and Plant Breeder’s Rights, and their deputies (where relevant), to perform statutory functions, and where appropriate, exercise relevant delegations.
IP Australia recognises the importance of employees balancing their work and personal lives by offering staff access to an ongoing series of health and wellbeing programs, flexible work-life policies and a range of professional development programs. IP Australia is a breastfeeding friendly workplace.
The IP Australia office in Canberra provides high quality accommodation and facilities. These include: an on-site café, conference, meeting and training rooms; limited on-site parking for cars and motor cycles available on a rotational basis; the provision of undercover bicycle racks; excellent shower/change facilities for staff choosing to walk or ride to work; and the advantage of all staff being co-located in the one building.
Please note: All IP Australia positions are subject to an ENTRY ONLY pre-employment check unless a higher security clearance has been identified. Other pre-employment checks may also apply..
Job documentation updated and endorsed for use:
Date: 29 April 2016