Trade mark number: 
At the time of filing, this trade mark was owned by the National Roads and Motorists Association Limited. The Owl Certification Mark is a rating scheme to assess and measure customer engagement and consumer satisfaction in relation to residential aged care services, retirement living services and home support services to help provide consumer choice, and competition within the sector.

The rules governing the use of this registration certify that service providers have been rated using the Rating Tool Survey and then assessed against other providers of the same category of services. Ratings will be allocated on the following basis:

  • One Owl  - Assigned to Service providers who have good levels of customer engagement
  • Two Owls - Assigned to Service providers who have very good levels of customer engagement 
  • Three Owls - Assigned to Service providers who have excellent levels of customer engagement 
Certification rules: 
1568411_180525_rules.pdf PDF in PDF format [1.13 MB]