Last updated: 
10 October 2018

Who can use B2B?

B2B is designed for IP practitioners who handle very large volumes of IP submissions.  IP Australia has recently commenced a large program of work which will replace the current B2B service platform with modern API based solutions. Given this new transactional direction, IP Australia encourages any interested customers that are weighing up integrating with the current B2B product should carefully consider the significant financial and development investment required. Additionally, the return on this investment may be reduced as the agency plans to decommission the current B2B offering in the next 2-3 years. If you are interested in contributing and staying informed about the Transactional Digital Services (TDS) program, please visit our Alpha and Beta Products webpage.

What software do I need for B2B?

The MFT software works on a Windows-based PC. You will need to install additional software to support the development of your B2B interface and the construction of XML files for transmission.

Who do I contact if I have issues?

You can contact the support team by email eservices@ipaustralia.gov.au 

How do I pay for transactions I submit using B2B?

You need to set up a direct debit authority to use the B2B channel. Each request processed through B2B is charged through direct debit.

How wilI know that my files were received by IP Australia?

For a successful transmission, you will receive an initial acknowledgement message returned in an XML format with a status set to “SUCCESS”, including details of the date and time of receipt of your batch. After validation, you also receive a validation report file in XML which includes fee charge details for all service request renewals.

How will I know what fees are charged for each transaction if I submit a batch with multiple requests?

The fee for each transaction and the total amount is itemised on the validation report, an XML file sent back to you after validation. Individual amounts and the total are both named with a batch identifier which will also be included in details sent to your bank and which you can use for reconciliation purposes.

How do I use the digital certificate?

Details of setting up and implementing the digital certificate are provided in the 

.

Where can I find the trade marks classifications for including in my B2B request?

The Trade Marks Classification Search database can be accessed on the IP Australia website.