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    Patents

    If you have a device, substance, method or process that is new, inventive and useful, you may need a patent. Find out what patents are and what’s involved in the application and management process.

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    • Understanding patents
      • Patent basics
      • Types of patents
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      • Searching patents
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    • Applying for a patent
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  • Trade marks
    Trade marks

    If you want to distinguish your goods, services (or both) from those of another business, you may need a trade mark. Find out what trade marks are and what’s involved in the application and management process.

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    • Understanding trade marks
      • Trade mark basics
      • Types of trade marks
      • Benefits of trade marks
      • Trade marks examination process
    • Applying for a trade mark
      • Decide if you have a trade mark
      • Understanding goods and services
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    • Managing your trade mark
      • Using and maintaining your trade mark
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    • Search trade marks
    • Apply for a trade mark
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  • Designs
    Designs

    If you want to protect the unique visual appearance of a product, you may need design rights. Find out what they are and what’s involved in the application and management process.

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    • Understanding designs
      • Design basics
      • Registration and certification
      • International designs
    • Applying for a design
      • Decide if you have a design
      • Before you apply for a design
      • Don’t publicise your design
      • Search for a design
      • Prepare drawings
      • File your application
      • Next steps
    • Manage your design
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      • Legislation explained
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    • Apply for a design
    • Designs examination manual
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  • Plant breeder's rights
    Plant breeder's rights

    If you have developed, or are developing a new plant variety, you may need plant breeder’s rights. Find out what they are and what’s involved in the application and management process.

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    • Understanding PBR
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    • Search Plant breeder's rights
    • Apply for a plant breeder's right
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  • Understanding IP
    Understanding IP

    Find out what you need to know to get started and progress your intellectual property (IP) journey including tips on taking your idea to market in Australia and abroad.

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    • Getting started with IP
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    • Taking your IP global
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    • History of Australian innovation
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  • IP infringement
    IP infringement

    Find out what to do if someone is infringing on your intellectual property (IP), how to avoid infringing on someone else’s IP and what to do about unsolicited IP services.

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    • Enforcing your IP
      • Understand infringement
      • Before taking legal action
      • Seizing counterfeit goods
      • Letter of demand
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      • Going to court
      • International Alternative Dispute Resolution
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    • Infringing on others' IP
    • More about IP infringement
      • Protecting your IP online
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  • Tools & resources
    Tools & resources

    If you are a self filer, attorney or a Qualified Person (QP) –this is the place to find our examination manuals, FAQs, case studies, search tools and more to help you further understand and research intellectual property.

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IP Australia

IP Australia Customer Service Charter Report Q1 2016-17

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  1. Tools and resources
  2. Publications & reports
  3. IP Australia Customer Service Charter Report Q1 2016-17
Listen to this page
Date of Publication: 
Wednesday, November 30, 2016

The Customer Service Charter Quarterly Report is an overview of IP Australia’s performance against the Customer Service Charter.

IP Australia Customer Service Charter Report Q1 2016-17 PDF in PDF format [199.99 KB]
Last updated: 
30 November 2016
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