This transcript is for the video eServices - General eServices Request.
[Coat of Arms appears on screen with text: Australian Government IP Australia]
[Text appears: General eServices Request]
Narrator: One of the key features of My eServices is making a "General eService Request".
[Image changes to show the General eServices Request page on the eServices website]
A general eservice request relates to over 150 transactions or service requests, including: amendments, assignments, extensions, oppositions matters, response to Examination Reports and other requests that are not available as part of the eServices menu
There is a range of options when making a "General eService request" and the process is about narrowing down these options to make sure you have the right request type before progressing.
[Image changes to show a selection option on the General eServices Request page on the eServices website]
To start, Select the relevant IP Right type from the options provided. If you are unsure which IP type your request relates to, just choose the one you think best applies as you will be able to refine the request as you go.
Choosing the IP Right type will provide another list of options to choose from in the Request Category.
[Image changes to show the cursor scrolling down the list of options to choose from in the Request Category field]
If you can't see a suitable category, try changing your IP Right type to generate a different list of options.
[Image changes to show the cursor scrolling down the list of options to choose from in the Request Type field]
After choosing the request category the last list of options will appear under request type. As before, if you can't see a suitable option in this list, try changing either the request category or the IP right type. Once you have selected the appropriate request type, a description will be provided so you can see exactly the type of request you are making. When satisfied that the description matches your request, click "Next" to complete the specific requirements of your "General eService Request".