This transcript is for the video Flexible Working Environment Pilot.


On Screen Text: Flexible Working Environment Pilot. A new way of Working Together.

Patricia Kelly: IP Australia is an organisation that prides itself on fostering innovation broadly across Australia but we also look for opportunities to foster innovation within our own organisation.  And one of the ways we’re doing that is looking at our own physical working environment and how we might improve it.  So we’re carrying out a pilot and we’re looking at what sorts of physical arrangements work well for our staff, what works well for the various different kinds of work that staff do and our staff here in RIO are undertaking that pilot for us.  

Rob Bollard: The Rights In One program is all about transforming our business to deliver successful outcomes for the organisation.  We’re using an agile approach to the way that we develop our software and we thought it was a great idea to apply the same agile principles to the way that we do our work.

Geoff Sadlier: So we’re all familiar with the current cubicle style layout of the office.  What we asked here at RIO is, is there a better, more flexible, more agile way of us working together?  And with the flexible work environment pilot I think the answer is definitely yes.  

Anke Aggio: Underpinning the design for the flexible work environment for RIO is the idea that staff will be decoupled from their desks.  They won’t necessarily own a desk.  They will choose the work setting that best meets their needs for the day, whether it be an open collaborative space, whether it be a focus space or whether it be an informal space. 

Geoff Sadlier: So you can work anywhere on the floor or within the building.  In fact if you want to, you can even work from home.  As you arrive each morning, at the start of the day you select a workstation to work from.  Throughout the day, depending on what work you’re doing, you can move to a different workstation and at the end of the day you pack up and leave your workstation and your desk clear.

Anke Aggio: For staff to work flexibly there are two critical requirements.  They need a mobile I.T. solution and they need to be supported by a fully ergonomically adjustable workstation. 

Kylie Grady: We’ve got workstations that are built for flexibility.  So they’ve all got sit/stand desks, these are electric, they allow you to adjust the desk to suit your needs.  We’ve got adjustable monitor arms, everyone has two monitors.  We’ve got fully adjustable chairs.  We’ve got laptops, everyone has their own computer and that they can move around.  We’ve got a phone solution, so you can log-in no matter where you’re sitting and you’ve got your own headset for that.  You’ve got your own storage space and your team will have storage space.

Rob Bollard: Collaboration is another key to our new workplace.  There are different spaces for people to work, they can either sit down and work together or stand up and work together.  There’s phone booths, collaboration pods, our breakout areas and also our oasis where people can sit back and relax and have conversations. 

David Carroll: We recognised early on that different people have different work needs and that’s why we created three distinct areas.  Firstly we have the focused work points.  Now the focused work points consist of individual bays designed for individual use.  They’re not there for team collaboration, it’s designed so people can get in, focus on their duties and not be distracted by the large body of people out on the floor.  Next we have semi-collaborative workspaces.  They too are designed and cater for focused work but they’re also there for a team environment.  Finally, we’ve got the open work points.  The open work points are for collaboration.  They’re for high levels of collaboration where people get together for specific purposes, they focus on the work that they need to do and then they return to the larger area.  So these three distinct spaces cater for all different types of work being undertaken here in the program.  

Patricia Kelly: So there are some important lessons to be learned from the RIO pilot.  As we move to have a more mobile workforce, to have more tele workers, more part-time workers, we need to look at having physical arrangements that suit those different methods of working and also that suit the different sorts of work that various areas of the organisation undertake.  It’s about finding new ways of working together.  

On Screen Text: For more information about the flexible working environment pilot,


Last updated: 
Wednesday, April 6, 2016