Last updated: 
23 July 2018

This is the transcript for video: Responding to official letters

Dr Rosina McAlpine, Win Win Parenting CEO

Don't be scared by the language. Words like 'total provisional refusal' sounds like you're out, game, set and match but that's not it. Know that you're going to get refused and know that all you're going to have to do is give more detail. For example, in Australia it'll say 'education, online training'. In the US you have to say 'parenting education, online training for parents.' It just meant that we had to like triple the number of words and you'll be able to get through it.