We are serious about the security of your information and tightly control the management of usernames and passwords.
Our internal network and databases are protected from unauthorised access using firewall, intrusion detection and other protection technologies. We are constantly reviewing newer technologies as they mature and become available.
Your information is secured through both password protection and the use of encryption. These two measures combine to help ensure the confidentiality, integrity and authenticity of your online transactions with us.
When you register with IP Australia you provide a username and password that can later be used to log in to our secure facilities and allows you to access information about your IP rights.
We encourage you to change your password frequently. Whenever you log in to eServices we will notify you how long it has been since your last password change. You can change your password at any time after logging in to eServices. It is important that you use a password that cannot be easily guessed and that you do not let anyone else know your password.
We tightly control the management of usernames and passwords. One of the ways we do this is to ask you to provide three sets of questions and answers which we call "shared secrets". Shared secrets are known only to you and IP Australia. These secrets provide an additional method of verifying your identity in case you forget your password or need other assistance in relation to your IP rights.
Protecting your information with encryption
When you use the eServices secure access area (accessed by logging in) all information sent between your browser and IP Australia is encrypted. IP Australia uses 128 bit SSL (Secure Sockets Layer) encryption, the highest level of encryption currently available. This is a widely-used web technology that encrypts and decrypts a message for online transmission.
In the changing world of technology, we understand that while this technology is suitable for today, newer technologies may provide stronger security, better efficiency and greater convenience in the future. Hence, we are constantly reviewing newer technologies as they mature and become available.
How do I know my information is encrypted?
Once you have logged in to eServices you are in a "secure session" and all information passing between you and IP Australia is encrypted. To verify your secure session a padlock icon will appear at the bottom corner of your browser window (for Microsoft Internet Explorer and Netscape Navigator) and the first part of the web address (URL) in the browser address window will read "https" instead of "http".
Other ways of transacting with IP Australia
You should be aware that there are some inherent risks associated with the transmission of information via the Internet. If you do not wish to use eServices, you can transact with us by post, fax, telephone or in person at our office (contact information)
Storage of your information
We are serious about the security of your information. IP Australia uses industry standards for the protection of information collected from users. This information is securely stored and access is restricted to authorised personnel. Our internal network and databases are protected from unauthorised access using firewall, intrusion detection and other technologies.
- Cybersafety HelpButton - online assistance and resources
- CyberSmart - cyber Safety for kids, teens, parents, libraries and schools
- Stay Smart Online - cyber security for Australian internet users
- SCAMWatch - online information for avoiding and reporting scams
- CERT Australia - Australia's national computer emergency response team
- The Australian Government Cyber Security Strategy
- The Australian Federal Police
Last Updated: 30/4/2013