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IP Australia Customer
Service Charter
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Customer Service Charter |
IP Australia is committed to providing our customers with excellent customer service and high quality products and services. Our commitments to our customers are outlined in our Customer Service Charter. We review our Charter every 12 months, and we measure our compliance each quarter. Our customer service principles are backed up by service level commitments which we measure. View them for:
Patents | Trade Marks | Designs | Plant Breeder's Rights | Customer Feedback | Reports
WHO WE ARE
IP Australia is the Australian Government agency which administers patents, trade marks, designs and plant breeder's rights. These rights are types of intellectual property (IP). We also manage programs to educate and promote awareness of IP, provide IP policy advice to Government, develop legislation to support the IP system, regulate the IP profession and contribute to international negotiations to improve the IP system.
WHEN YOU DEAL WITH IP AUSTRALIA, WE WILL:
- Be helpful and courteous
- Ensure you can access our services
- Respond to you promptly
- Provide you with clear and accurate information
- Be consistent, reliable and fair
- Keep our fees internationally comparable
- Seek your views when we consider changing our products or services
OUR CUSTOMERS INCLUDE:
- National and international businesses and research companies
- Inventors, small to medium enterprises, students, people with good ideas
- Attorneys and other IP professionals, including professional searchers
HOW YOU CAN HELP US
- Let us know promptly when your details change
- Let us know if our products or services are not meeting your expectations
- Treat us with courtesy
- Understand that we are here to help you, but we cannot provide legal or
commercial advice
- Understand that the IP system can be complex and it may be in your best
interests to seek the services of an IP professional
Download a PDF version of our Customer Service Charter booklet
CODE OF PRACTICE
Our Code of Practice is a practical guide for staff to enable us to maintain
a strong customer service ethos and deliver on our commitment to providing quality
customer service.
An electronic copy of the Code of Practice (in PDF) is available on request
by e-mailing assist@ipaustralia.gov.au
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