Trade Marks - Charter Service Level Commitments

We will respond to your TM Headstart request within 5 working days of it being submitted.

We will aim to achieve these 95% of the time.

We will examine and issue a report on your application for a trade mark within three months of receiving the application. (We are working to reduce this to two months).

We will aim to achieve these 95% of the time.

We will respond to correspondence relating to the examination of your application within four weeks of receiving the correspondence.

We will aim to achieve these 95% of the time.

Examination reports will be free of substantive errors.

We will aim to achieve these 95% of the time.

We will issue our decision within three months of holding a hearing, unless we receive further submissions or evidence.

We will aim to achieve these 95% of the time.

We will register your trade mark within two weeks after the opposition period has expired if no one has opposed the application and any applicable fees have been paid.

We will aim to achieve these 95% of the time.