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Service Charter
Trade Marks Service Level Committments 
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Trade Marks - Charter Service Level Commitments |
Charter Home | Patents | Trade Marks | Designs | Plant Breeder's Rights | Customer Feedback | Reports
TM Headstart:
| Commitment |
Target |
We will respond to your TM Headstart request within 5 working days of it being submitted. |
We will aim to achieve these 95% of the time. |
Examination:
| Commitment |
Target |
We will examine and issue a report on your application for a trade mark within three months of receiving the application. (We are working to reduce this to two months). |
We will aim to achieve these 95% of the time. |
We will respond to correspondence relating to the examination of your application within four weeks of receiving it. |
We will aim to achieve these 95% of the time. |
Examination reports will be free of substantive errors. |
We will aim to achieve these 95% of the time. |
Hearings:
| Commitment |
Target |
We will issue our decision within three months of holding a hearing, unless we receive further submissions or evidence. |
We will aim to achieve these 95% of the time. |
Registration:
| Commitment |
Target |
We will register your trade mark within two weeks after the opposition period has expired if no one has opposed the application and any applicable fees have been paid. |
We will aim to achieve these 95% of the time. |
For our current compliance with these commitments, go to our Charter Report.
More Trade Marks statistics are available at our IP Statistics page.
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