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Contact IP Australia

General Enquiries
International Callers
Central Office
IP Lodgement Point — where to lodge in your state
Customer Service
Instructions on how to change your address details with IP Australia
Give us your feedback
Declaration of the 2009/2010 Public Holidays
Declaration of Public Holidays for 2010

Callers within Australia

For general enquiries and where to lodge in your state at your nearest IP Lodgement Point, please contact our Customer Service Centre on:

1300 65 1010
(9am-7pm AEST/AEDT Monday - Friday )

Fax: (02) 6283 7999 For more information on faxing material, see our Business Rules.

or E-mail assist@ipaustralia.gov.au

International callers

Phone: +61 2 6283 2999

Fax: +61 2 6283 7999

E-mail: assist@ipaustralia.gov.au

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Canberra Central Office Address

Office opening hours are 9am — 5pm AEST/AEDT Monday — Friday.

Street address:
Ground Floor, Discovery House
47 Bowes Street
Phillip ACT, 2606

Mailing address:
PO Box 200
Woden ACT, 2606

Phone numbers for customers with special needs:

Translating & Interpreting Service: 13 14 50

TTY for hearing impaired callers: (02) 6283 2363

Other Central Office Contacts

General enquiries: 1300 65 1010

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IP Lodgement Point and IP Australia State Offices

IP Australia is currently transitioning its state based service delivery arrangements. IP Lodgement Point offers customers a secure way to lodge their IP documents through a selected Australia Post outlet in the capital city of each state and territory. Customers can securely lodge their IP documents and make payments through the IP Lodgement Point.

The service is available to IP Australia customers from 9am to 5pm weekdays, where lodgements and payments relating to Trade Marks, Designs or Patents will be accepted on behalf of IP Australia.

The transition to these new services will occur over a 12 month period. Until the transition date, customers should continue to use the current IP Australia state offices. See below for the details of the state offices or the IP Lodgement Point that is currently available in each state as well as the addresses for the lodgement points should you wish to send your lodgement.

Click here for dates when the remaining state offices will transition to the new services and the address of the new IP lodgement Point.

Customers must ensure that they use an IP Lodgement Cover Sheet when lodging in person or via mail at the IP Lodgement Point. Click here for more instructions on how to lodge using IP Lodgement Point.

Professional Standards Board for Patent and Trade Mark Attorneys

Phone: (02) 6283 2345
Fax: (02) 6285 1048

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IP Australia’s customer service commitment

IP Australia is committed to providing our customers with excellent customer service and high quality products and services

For information on IP Australia's commitment to our customers read our Customer Service Charter.

To help us improve our service to you, please give us your feedback.

To assist you to communicate with us electronically, read our Business Rules associated with Electronic Communication.

Instructions on how to change your address details with IP Australia

Trade Marks, Designs and Plant Breeder's Rights
Change of address are to be in writing and sent by mail or fax to IP Australia.

Patents
Changes to applicant/patentee/agent address are to be in writing and sent by mail or fax to IP Australia or online using the General Correspondence form.

Note: If changing Agent or agent address the address for legal service must be a street address in Australia.

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