Last updated: 
9 October 2018

IP Australia is undergoing a large technology upgrade for trade marks, taking place from Friday 9 to Tuesday 13 November 2018 (AEDT). Whilst most of the changes will be to our internal systems, there will be some changes for our customers.

This page will be updated in the lead up to the upgrade as more information comes to hand.

System availability

B2B customers

We will enable the Alternate Lodgement Service (ALS) for B2B from 1pm Friday 9 November to 9am Tuesday 13 November 2018 (AEDT). Customers can continue to use the B2B system throughout this outage.

  • Transaction ID’s from this system will start with a ‘9’. Files will be stored off-site and processed when the outage is finished.
  • Acknowledgement and validation responses will be sent after the ALS submissions have been manually processed. Please note delays in processing are to be expected.

eServices customers

We will enable the Alternate Lodgement Service (ALS) for the eServices portal from 5pm Friday 9 November to 9am Tuesday 13 November 2018 (AEDT). Customers can continue to use the eServices portal throughout the downtime.

  • You will be automatically redirected to the ALS if you attempt to access eServices.
  • You will need to agree to new terms and conditions to use the ALS and no sign-in will be required.

Draft forms saved in eServices before the upgrade may not be available after the upgrade. Please ensure you submit forms prior to the upgrade.

Data anomalies

The technology upgrade includes the largest ever data migration in IP Australia’s history with hundreds of millions of records to be migrated to a new system. If you happen to notice any data anomalies after the upgrade, please contact us so we can address the anomaly.

Time frames for receiving ‘Notices of filing’ for new trade mark applications

The time between submitting a new application and receiving the Notice of filing has been significantly improved. Notices of filing will be issued within 24 hours of lodgement. 

Changes to amending new applications

Customers will no longer be able to amend new applications prior to the status changing to ‘published’ as the processing is immediate. This status will be updated on Australian Trade Mark Search within 24 hours.

There is still the option for an amendment to the trade mark after publication under either Section 65 (amendment does not substantially affect the identity of the trade mark or extend the rights) or Section 65A (amendment does substantially affect the identity of the trade mark, or extend the rights).

Trade mark correspondence

Correspondence codes and descriptions will be changing. Details of the new correspondence and relationship to previous correspondence are available to assist with these changes.

The new trade mark correspondence provides more notices around the lifecycle changes for trade marks, including a ‘lapse’ notification and a ‘cease’ notification.

Attorney codes

Attorney codes have been removed and are no longer required.

TM Headstart

As part of our initiative to streamline the delivery of correspondence, TM Headstart reports will be issued via eServices. A notification from eServices will be emailed to you letting you know you have electronic correspondence available in eServices. You will still need to respond to the report within five days of the date of your results report.

Australian Trade Mark Search

The data types and features in Australian Trade Mark Search will need to modernise to meet the requirements for future data management and tools. Therefore we will be rolling out a new version of Australian Trade Mark Search. Visually it will appear much the same, however there are some minor adjustments to the way we display data and some more significant changes (highlighted below) that may impact some of your practices.

  • Statuses changing to better reflect the current lifecycle of trade marks
  • Endorsements becoming “Other Trade Mark Information”
  • Some additional dates being provided
  • Prescribed & Prohibited (records beginning with a -9) becoming “Regulated Signs”
  • Searchable ABN
  • Transliteration indexing terms
  • “Kind” of marks, changes and additions
  • History information

Details of the changes to Australian Trade Mark Search are now available.

The Australian Official Journal of Trade Marks will be searchable through Australian Trade Mark Search.

As for the release weekend, Australian Trade Mark Search will remain available during this time. When the technology upgrade is being completed, Australian Trade Mark Search will be unavailable for up to half a day. Messages will be available on Australian Trade Mark Search throughout this period to inform you of its status. Further details will be provided soon

Changes in eServices for trade marks

The eServices menu for trade marks will be changing to allow customers to navigate through the system with more ease by offering a simplified view when selecting various service requests.

To make it easier to access high volume forms when managing IP Rights the general eServices request menu has been moved to a more prominent position under General Trade Mark Services.


By clicking on Respond to an Examiner’s Report or Update an Owner Name/Address from the new menu, customers will now be given simplified options and more information to assist them selecting the correct form.


The existing trade mark PDF forms will be replaced with web-based forms. These enhancements enable pre-emptive text and remove the need to manually enter details when completing the forms. The ability to attach static forms has been removed, replacing them with structured forms that will be pre-populated with customer information. These changes will lead to more consistent customer information, improved data quality and faster response times by IP Australia.

The following trade mark forms will be amended: 

  • Respond to an Examiner’s Report
  • Update an Owner Name/Address
  • Change the Agent or Main Contact Details
  • Change Ownership
  • Extension of Time for Acceptance
  • Extension of Time (Other)

Need more help?

This page will be updated in the lead up to the upgrade as more information becomes available.  If you have any queries regarding the system enhancements mentioned above, please contact us.