Analytics Stakeholder Manager

Job description / Context of the role:

  • The Analytics Hub at IP Australia provides expert analysis, advice and research to external agencies, based on information gleaned from global patent databases. The Analytics Hub is at the centre of IP Australia's effort to facilitate an informed use and understanding of the IP system.
  • We are looking for a Analytics Stakeholder Manager with an understanding of the patent system and research to act as the link between external agencies and IP Australia, with responsibilities for actively managing key stakeholder external relationships. The Analytics Stakeholder Manager is responsible for account management before, during and after projects; setting up contracts and invoices; management of customer expectations; and coordinating customer feedback.
  • The successful applicants should possess highly developed oral and written communication skills as well as the ability to cultivate productive working relationships.

Specific duties:

  • Source, discuss, and scope analytics projects with participating organisations, to support business decisions regarding patent strategy, licensing, IP portfolio management, collaboration, and R&D investments.
  • Be responsible for governance, communication, coordination and delivery of services.
  • Develop and manage a range of stakeholder relationships. Identify new stakeholders considering future needs/direction and a changing environment.
  • Develop, implement and evaluate marketing and communication strategies that align with strategic directions for the Hub and write copy for internal and external communication channels.
  • Report on program outcomes to internal and external stakeholders.
  • Contribute to team leadership in an equitable, participative and consultative manner to achieve results.
  • Build capability in a team environment through recruiting, mentoring, training and coaching others, providing performance feedback, conflict resolution and encouraging career development.    
  • Demonstrates attitudes and behaviours responsive to workplace change (including participates in and encourages others to participate in change and contribute to successful outcomes)
  • Improves organisational performance through effective engagement with and management of risk within relevant sphere of influence
  • Establishes clear expectations and creates an environment to achieve stated goals and objectives, takes ownership and honours commitments
  • Maintains an understanding of their/worker responsibilities under the Work Health & Safety Act 2011 (WHS Act) and a commitment to promoting a healthy and safe workplace.

Eligibility qualifications / Knowledge required:

  • A degree in science, technology or engineering would be preferred, given the technical nature of the work.
  • A practical knowledge of the patent system is essential for the successful candidate who will be required to elaborate and present on multiple aspects of the patent system to technical and non-technical audiences.

Key skills / Capabilities:

  • Stakeholder management: ability to negotiate persuasively, develop and manage a range of stakeholder relationships, including the management of expectations.
  • Strong interpersonal and communication skills: ability to listen, understand and adapt to the audience and communicate with people with limited understanding of the patent system.
  • Stakeholder management: ability to negotiate persuasively, develop and manage a range of stakeholder relationships, including the management of expectations.
  • Accountability and flexibility: consider and effectively manage competing priorities and strategic directions when achieving team planning and project outcomes in line with agency goals and objectives; have an open mind to new ideas and/or the opinion of others and a positive attitude to change.

Application Requirements:

  • A two page statement outlining your skills and experience in relation to the selection criteria
  • A current CV
  • The name and contact details of two referees.

Selection Criteria:

  • Leads and works cooperatively with a high-performing and highly skilled team
  • Builds capability and achieves results
  • Negotiates and liaises with internal and external stakeholders to ensure positive outcomes
  • Exemplifies personal drive and integrity and an ability to deliver outcomes
  • Communicates with influence

Contact officer:

  • For further information pertaining to this job please contact Alica Daly on (03) 9935 9606

Apply for this role

Working in IP Australia

Australia’s Intellectual property (IP) rights system supports innovation, investment and international competitiveness. IP Australia administers Australia’s IP rights system, specifically patents, trade marks, designs and plant breeder’s rights. IP Australia also undertakes programs to educate and promote an awareness of intellectual property (IP), provides IP policy input to Government, develops legislation to support the IP system and contributes to bilateral and multilateral negotiations to improve IP protection internationally.

IP Australia strives to deliver robust IP rights efficiently, satisfy our customers in terms of timeliness and value for money and be recognised as one of the leading IP offices in the world for the quality (including accuracy and consistency) of the IP rights we grant. IP Australia is committed to external certification of our Quality Management System which involves applying ISO 9001:2008 to key business processes and to environmental management through ISO14001 certification within the agency.

All IP Australia staff contribute to the achievement of organisational outcomes and the overall management of IP Australia by assisting, as appropriate, the Commissioner of Patents and the Registrars of Trade Marks and Designs and Plant Breeder’s Rights, and their deputies (where relevant), to perform statutory functions, and where appropriate, exercise relevant delegations.

IP Australia recognises the importance of employees balancing their work and personal lives by offering staff access to an ongoing series of health and wellbeing programs, flexible work-life policies and a range of professional development programs. IP Australia is a breastfeeding friendly workplace.

The IP Australia office in Canberra provides high quality accommodation and facilities. These include: an on-site café, conference, meeting and training rooms; limited on-site parking for cars and motor cycles available on a rotational basis; the provision of undercover bicycle racks; excellent shower/change facilities for staff choosing to walk or ride to work; and the advantage of all staff being co-located in the one building.

Please note: All IP Australia positions are subject to an ENTRY ONLY pre-employment check unless a higher security clearance has been identified. Other pre-employment checks may also apply.


Job documentation updated and endorsed for use: 
Thursday, February 23, 2017