Job Description / Context of Role

The People Services team is responsible for managing people related matters for the agency including, but not limited to: performance management (performance improvement, code of conduct, investigations, review of action) and health management (work health and safety, prevention, early intervention and injury management).

The Rehabilitation Case Manager is a subject matter expert and works under limited direction exercising reasonable autonomy and accountability. This position is responsible for managing and/or providing detailed and accurate technical and strategic advice in regard to early intervention cases, people matters and complex rehabilitation cases. The Rehabilitation Case Manager may have some management responsibility, as well being responsible for preparing complex correspondence. The successful applicant should have strong communication, influencing and negotiation skills as well as a working knowledge of the Work Health & Safety Act 2011 (WHS Act), the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), Privacy Act 1988 and general employment law.

Specific duties:

  • Coordinate rehabilitation and return to work programs for ill and/or injured employees in accordance with relevant legislation and departmental policies
  • Establish and maintain early intervention processes to ensure the earliest identification of employees requiring case management
  • Liaise and negotiate with a range of employees, managers and external stakeholders including medical professionals, lawyers and rehabilitation providers
  • Provide case updates and reports to managers and other key stakeholders
  • Assist with the development and implementation of policies/guidelines in relation to early intervention, rehabilitation and broader workplace safety and wellbeing matters as required
  • Undertake projects relating to the achievement of injury prevention and management goals
  • Provide advice, assistance and support to the Executive, managers and supervisors
  • Possess a high level awareness of rehabilitation case management responsibilities and a commitment to maintaining a healthy and safe workplace
  • Provide performance management and code of conduct investigation assistance, as required
  • Demonstrates attitudes and behaviours responsive to workplace change (including participates in and encourages others to participate in change and contribute to successful outcomes)
  • Improves organisational performance through effective engagement with and management of risk within relevant sphere of influence
  • Establishes clear expectations and creates an environment to achieve stated goals and objectives, takes ownership and honours commitments
  • Maintains an understanding of their/worker responsibilities under the Work Health & Safety Act 2011 (WHS Act) and a commitment to promoting a healthy and safe workplace

Eligibility qualifications / Knowledge required:

  • Qualifications in workplace Injury Management and/or relevant experience
  • Comcare training - A Rehabilitation Delegates Guide to Case Management, A Rehabilitation Delegates Guide to Complex Cases and SRC Act in a Day
  • Ability to interpret and apply policy, legislation and procedure when managing claims made under the SRC Act
  • Knowledge and application of the WHS Act
  • Knowledge and application of the Privacy Act
  • Knowledge and application of the SRC Act
  • Experience in performance management and code of conduct investigations
  • Demonstrated experience in achieving positive return to work results

Key skills / Capabilities:

  • Proven ability to work as part of a team, develop positive relations, anticipates the needs of the team and internal and external stakeholders
  • Demonstrated ability to manage injured/ill employees to ensure a positive outcome for both the employee and IP Australia
  • Communicates verbally and in writing at a very high standard
  • Demonstration of highly developed people skills including client service delivery
  • Demonstrated ability to deal with a range of matters simultaneously, establish priorities and meet deadlines

Application Requirements:

To apply for this position, candidates are asked to:

  • Submit a two-page letter (max 1000 words) covering their experience and achievements relevant to the advertised position, required skills / capabilities and selection criteria.  Please note, the selection criteria does not have to be addressed individually, but should be used as a guide in developing your response.
  • Provide a current CV;
  • The name of one referee and contact details.

Apply for this role

Working in IP Australia

Australia’s Intellectual property (IP) rights system supports innovation, investment and international competitiveness. IP Australia administers Australia’s IP rights system, specifically patents, trade marks, designs and plant breeder’s rights. IP Australia also undertakes programs to educate and promote an awareness of intellectual property (IP), provides IP policy input to Government, develops legislation to support the IP system and contributes to bilateral and multilateral negotiations to improve IP protection internationally.

IP Australia strives to deliver robust IP rights efficiently, satisfy our customers in terms of timeliness and value for money and be recognised as one of the leading IP offices in the world for the quality (including accuracy and consistency) of the IP rights we grant. IP Australia is committed to external certification of our Quality Management System which involves applying ISO 9001:2008 to key business processes and to environmental management through ISO14001 certification within the agency.

All IP Australia staff contribute to the achievement of organisational outcomes and the overall management of IP Australia by assisting, as appropriate, the Commissioner of Patents and the Registrars of Trade Marks and Designs and Plant Breeder’s Rights, and their deputies (where relevant), to perform statutory functions, and where appropriate, exercise relevant delegations.

IP Australia recognises the importance of employees balancing their work and personal lives by offering staff access to an ongoing series of health and wellbeing programs, flexible work-life policies and a range of professional development programs. IP Australia is a breastfeeding friendly workplace.

The IP Australia office in Canberra provides high quality accommodation and facilities. These include: an on-site café, conference, meeting and training rooms; limited on-site parking for cars and motor cycles available on a rotational basis; the provision of undercover bicycle racks; excellent shower/change facilities for staff choosing to walk or ride to work; and the advantage of all staff being co-located in the one building.

Please note: All IP Australia positions are subject to an ENTRY ONLY pre-employment check unless a higher security clearance has been identified. Other pre-employment checks may also apply.


Job documentation updated and endorsed for use: 
Wednesday, May 24, 2017