Change & Communications Manager

Position Title: Change and Communications Manager
Classification: Executive Level 1
Position Number: 6465
Tenure: Ongoing
Section: ICT Front Door
Group: Business and Information Management Solutions
Division: Policy and Corporate
Location: ACT   
Immediate Supervisor: Director – ICT Front Door
Security Classification: Baseline

Group / ICT Stream Responsibilities

IP Australia is an Australian Government agency with a passion for bright ideas, offering a great work-life balance, flexible working arrangements and rewarding career paths in the intellectual property (IP) industry.

IP Australia administers intellectual property rights and legislation relating to patents, trade marks, registered designs and plant breeder's rights in Australia. 

The role of the Business and Information Management Solutions Group (BIMSG) is to deliver and manage information and technology to enable IP Australia’s business.

  • The Business Engagement Stream has three sections:
  • The ICT Front Door is the main interface between BIMSG and the other groups within IP Australia, and also external contacts, such as other departments, and other IP organisations worldwide;
  • The Governance section provides administrative functions for the group, including centralised procurement, quality processes, planning and report preparation; and
  • The Solution Architecture section designs and evaluates technical solutions to meet business requirements.

Job description / Context of the role

The occupant of this position will be directly responsible to the Director – ICT Front Door.
As the Change and Communications lead, you will be responsible for developing change and communication products about major changes that are being implemented at IP Australia by BIMSG.  This will include developing and implementing change and communication activities to ensure IP Australia staff are ready for ICT deployments.   

Please note: due to the Christmas holiday period, applications will be considered and shortlisted, and interviews held in early to mid-January 2018. 

Job Specific duties

As a member of the ICT Front Door, perform the duties necessary to ensure BIMSG is proactively communicating ICT changes to IP Australia, to ensure smooth and successful transition of staff to new technologies and practices.

Duties include:

  • Demonstrated ability to work in a multidisciplinary team to develop and implement effective people change activities;
  • Demonstrated ability to translate complex information in to consumable change and communication products;
  • Developing change and communication products aligned to the broader organisations change management framework;
  • Working with business owners to understand their needs to determine business change requirements to support successfully delivery and adoption of technology products and activities;
  • Active participation in whole of agency change management forums and networks;
  • Support business areas in successful transition and sustained adoption of new technologies and products through relevant and timely user training; and
  • Developing professional communication products to promote the role and achievements of BIMSG.

Job Specific Capabilities

  • Demonstrable experience in change management 
  • Demonstrated experience providing high level expertise and advice to internal stakeholder on effective change and communication.
  • Demonstrated ability to work in multidisciplinary teams to deliver quality change outcomes aligned to the organisations change framework.
  • Demonstrable experience in the preparation of professional change and communication products 
  • Demonstrated excellent stakeholder relationship management skills including the ability to negotiate persuasively.
  • Experience in developing support materials for major change programs and activities.

Eligibility qualifications / Knowledge required 

An academic qualification in the field of change management and / or communications or related field is highly desirable.
Experience working in a technology focused change environment would be an advantage. 

Application Requirements

To apply for this position, candidates are asked to: 

  • Frame their responses within the context of the job specific duties and job specific capabilities of the role (as set out in the job advertisement), and provide an explanation of how their skills, knowledge and experience are relevant to this role (no more than 750 words). 
  • Provide a current CV detailing recent employment history which is relevant to the advertised position. 
  • Provide the name and contact details of two referees. 
  • Ability to obtain a security assessed clearance. 

Contact officer

For further information pertaining to this job please contact Michael Burn on 02 6283 2341. 


Apply for this role

Working in IP Australia

Australia’s Intellectual property (IP) rights system supports innovation, investment and international competitiveness. IP Australia administers Australia’s IP rights system, specifically patents, trade marks, designs and plant breeder’s rights. IP Australia also undertakes programs to educate and promote an awareness of intellectual property (IP), provides IP policy input to Government, develops legislation to support the IP system and contributes to bilateral and multilateral negotiations to improve IP protection internationally.

IP Australia strives to deliver robust IP rights efficiently, satisfy our customers in terms of timeliness and value for money and be recognised as one of the leading IP offices in the world for the quality (including accuracy and consistency) of the IP rights we grant. IP Australia is committed to external certification of our Quality Management System which involves applying ISO 9001:2008 to key business processes and to environmental management through ISO14001 certification within the agency.

All IP Australia staff contribute to the achievement of organisational outcomes and the overall management of IP Australia by assisting, as appropriate, the Commissioner of Patents and the Registrars of Trade Marks and Designs and Plant Breeder’s Rights, and their deputies (where relevant), to perform statutory functions, and where appropriate, exercise relevant delegations.

IP Australia recognises the importance of employees balancing their work and personal lives by offering staff access to an ongoing series of health and wellbeing programs, flexible work-life policies and a range of professional development programs. IP Australia is a breastfeeding friendly workplace.

The IP Australia office in Canberra provides high quality accommodation and facilities. These include: an on-site café, conference, meeting and training rooms; limited on-site parking for cars and motor cycles available on a rotational basis; the provision of undercover bicycle racks; excellent shower/change facilities for staff choosing to walk or ride to work; and the advantage of all staff being co-located in the one building.

Please note: All IP Australia positions are subject to an ENTRY ONLY pre-employment check unless a higher security clearance has been identified. Other pre-employment checks may also apply.


Job documentation updated and endorsed for use: 
Monday, November 27, 2017