Position Title: Director –Communication & Change
Classification: EL2
Position Number: 7181
Tenure: Ongoing
Section: Business Engagement & Systems
Group: Innovation & Technology Group
Division: Policy & Corporate Division
Location: ACT
Immediate Supervisor: Senior Director – Business Engagement & Systems (EL2)
Security Classification: Baseline    

Group / ICT Stream Responsibilities

The Innovation and Technology Group is responsible for developing and delivering upon the technology strategy and the continued digital transformation of IP Australia across all levels of the organisations internal and external interactions. This is done by embracing transformational and innovative technologies embodying a customer centric and agile culture to deliver smart solutions and new approaches that significantly improve both our internal and external stakeholder experiences. In working in this way, the Innovation and Technology Group is set to position IP Australia as both a Domestic and International ICT leader across Government and beyond.

Business Engagement & Systems – is responsible for providing user support, maintenance and continuous improvement for IP Australia’s systems, including project support, such as RIO. We will nurture and manage relationships between ICT and IPA by providing best practice information, advice and solutions. BE&S will provide a coherent change management, communication and training solutions on behalf of the Innovation and Technology Group, ensuring stakeholders are informed, empowered and enabled.

Job description / Context of the role

The occupant of this position will be directly responsible to the Senior Director – Business Engagement & Systems and is responsible for managing the ICT Front Door, which is the main interface between ITG and the business.

The position has responsibility for:

  • Leading the section responsible for providing effective communication and change management under PROSCI methodology
  • Leading, designing and delivering an effective and engaging change and communications strategy, change communications plans, raining plans to support the RIO program and ITG as required
  • Leading, designing and delivering local and enterprise–wide program communications and face to face engagement sessions as per the plans, and ad-hoc requirements
  • Contributing to the leadership and long-term strategic direction of the ITG

Job Specific duties

  • Leading the section responsible for providing effective communication and change management under PROSCI methodology
  • Be an effective team leader, including the ability to coach, develop and manage the performance of employees in the team and embrace new approaches and delivery methods
  • Ability to set, and communicate, the strategic direction for the team in line with the broader ITG Operational Plan & IT Strategy 2020 and agency strategic direction
  • Communication skills (written and oral) of a high order, including the ability to interact with senior members of staff from across the agency
  • Demonstrate attitudes and behaviours responsive to workplace change (including participating and encouraging others to participate in change and contributing to successful outcomes)
  • Support and embed the organisation’s ISO 9001 Quality Management System within relevant sphere of influence
  • Improve organisational performance through effective engagement with, and management of, risk within relevant sphere of influence
  • Establish clear expectations and create an environment to achieve goals and objectives, take ownership and honour commitments
  • Maintain an understanding of their/worker responsibilities under the Work Health & Safety Act 2011 (WHS Act) and a commitment to promoting a healthy and safe workplace

Job Specific Skills, Knowledge & Capabilities

  • Extensive experience in stakeholder relationship management is essential
  • Extensive experience in senior management within an ICT team is essential
  • Extensive experience in managing organisation-wide communications is essential
  • Leading, designing and delivering local and enterprise–wide program communications and face to face engagement sessions as per PROSCI
  • The successful candidate will hold, or have the ability to gain, and maintain a Baseline security clearance

Application Requirements

To apply for this position, candidates are asked to: 

  • Frame their response around the job specific duties and job specific skills, knowledge and capabilities of the role and provide an explanation of how their skills, knowledge and experience will be relevant to this role, utilising examples of recent major achievements (limit response to no more than 2 pages)
  • Provide a current CV 
  • Provide the name and contact details of two referees
  • Provide details of any current security clearance or state ability to obtain a security assessed clearance

Applications must be submitted through the IP Australia Web Recruitment system (ESS)
Please note: you MUST be an Australian Citizen to be engaged in the APS and to meet IP Australia’s security clearance requirements.
Please note: Candidates may be assessed on application and referee reports only, interviews may not be conducted.

Contact officer:
For further information pertaining to this job please contact: Adrian Jacobs on (02) 6283 2135 or at Adrian.jacobs@ipaustralia.gov.au


Apply for this role

Working in IP Australia

Australia’s Intellectual property (IP) rights system supports innovation, investment and international competitiveness. IP Australia administers Australia’s IP rights system, specifically patents, trade marks, designs and plant breeder’s rights. IP Australia also undertakes programs to educate and promote an awareness of intellectual property (IP), provides IP policy input to Government, develops legislation to support the IP system and contributes to bilateral and multilateral negotiations to improve IP protection internationally.

IP Australia strives to deliver robust IP rights efficiently, satisfy our customers in terms of timeliness and value for money and be recognised as one of the leading IP offices in the world for the quality (including accuracy and consistency) of the IP rights we grant. IP Australia is committed to external certification of our Quality Management System which involves applying ISO 9001:2008 to key business processes and to environmental management through ISO14001 certification within the agency.

All IP Australia staff contribute to the achievement of organisational outcomes and the overall management of IP Australia by assisting, as appropriate, the Commissioner of Patents and the Registrars of Trade Marks and Designs and Plant Breeder’s Rights, and their deputies (where relevant), to perform statutory functions, and where appropriate, exercise relevant delegations.

IP Australia recognises the importance of employees balancing their work and personal lives by offering staff access to an ongoing series of health and wellbeing programs, flexible work-life policies and a range of professional development programs. IP Australia is a breastfeeding friendly workplace.

The IP Australia office in Canberra provides high quality accommodation and facilities. These include: an on-site café, conference, meeting and training rooms; limited on-site parking for cars and motor cycles available on a rotational basis; the provision of undercover bicycle racks; excellent shower/change facilities for staff choosing to walk or ride to work; and the advantage of all staff being co-located in the one building.

Please note: All IP Australia positions are subject to an ENTRY ONLY pre-employment check unless a higher security clearance has been identified. Other pre-employment checks may also apply.


Job documentation updated and endorsed for use: 
Tuesday, May 14, 2019