Position Title: HR Support
Classification: APS 5
Position Number: 6877, 6998
Tenure: Ongoing
Duration: Permanent
Section: People Management
Group: People and Communication
Division: Policy and Corporate
Location: ACT
Immediate Supervisor: Assistant Director, People and Organisational Development
Security Classification: Baseline Protected

Group Responsibilities

The role of the People and Communication Group is to provide leading edge specialist HR, strategic change and strategic communication expertise.

Section Responsibilities

Working to the Chief HR Officer (CHRO), People & Communication Group, the People Management Section provides the full range of human resource services and advice aimed at achieving and supporting a professional, highly skilled and committed workforce that is able to improve IP Australia’s business performance and meet the organisation’s current and future business needs.

Job description / Context of the role

Occupants of the Human Resource (HR) Support job role deliver high quality and integrated human resource services, advice and support to internal and external stakeholders across a broad range of HR disciplines including recruitment, job design, on-boarding, probation, performance management, learning and development, work health and safety, employment relations and flexible work options. HR Support roles agilely and collaboratively support all three core sections of the HR function: Workforce Planning and Recruitment, People and Organisational Development, and People Support. 

IP Australia is looking for experienced HR generalists to join a team of HR professionals currently transitioning to a contemporary integrated HR service delivery model. The team are developing a workplace which is flexible, adaptable and agile.  We are focused on working together and building our capabilities to be professional and trusted in our approach and HR expertise; agile in our mindset and practices; connected with shared purpose to the business; ethical – ALWAYS!; and deliverers of collaborative innovative solutions – which translates to PACED (Professional, Agile, Connected, Ethical, Deliverers)!

The successful candidates will be great communicators who have a demonstrated ability to build productive working relationships; developing critical thinking and analytical skills; agile and innovative problem solvers; have a good eye for detail; prioritise tasks appropriately; and will bring with them a track record of achieving results. The successful candidates will contribute to the establishment and implementation of HR initiatives that effectively anticipate and support IP Australia’s objectives and strategic vision.

Job Specific duties

The occupants of this position will need to have experience within HR and a passion for continuously improving their knowledge of contemporary human resource management.

The functions of the three sections include the provision of services and advice across a broad range of human resource management areas including:

Workforce Planning and Recruitment

  • Workforce planning and associated activities
  • Organisational design and culture
  • Attraction and recruitment

People and Organisational Development

  • Talent management and succession planning
  • Performance coaching and support
  • Capability identification, development and management

People Support

  • Employment framework and associated conditions
  • Enterprise Agreement negotiations
  • Pay and conditions
  • Human Resource Policy
  • Workplace Health and Safety and wellbeing
  • Performance and Conduct Management
  • Diversity and Inclusion
  • Health Case Management

All Areas

  • Demonstrates attitudes and behaviours responsive to workplace change (including participates in and encourages others to participate in change and contribute to successful outcomes)
  • Improves organisational performance through effective engagement with and management of risk within relevant sphere of influence
  • Establishes clear expectations and creates an environment to achieve stated goals and objectives, takes ownership and honours commitments
  • Maintains an understanding of their/worker responsibilities under the Work Health & Safety Act 2011 (WHS Act) and a commitment to promoting a healthy and safe workplace.

Our Purpose: We find, develop and support our people so that we have a productive workforce

Job Specific Responsibilities

The HR Support role will have the following key responsibilities:

  • Agilely and collaboratively provide administrative support all three core sections within the HR function 
  • Deliver high quality and integrated human resource services, advice and support to internal and external stakeholders across a broad range of HR disciplines
  • Provide support, advice and resolution to enquires, escalating as required to  Subject Matter Experts
  • Liaise with internal and external stakeholders on policy, project or operational issues
  • Contribute to the development, implementation and evaluation of HR policies, practices and services
  • Provide advice and interpretation within own technical or professional area
  • Assist with risk assessment and risk management activities for HR related matters
  • Maintain knowledge of best practice HR and apply within IP Australia context 
  • Set priorities for own work to deliver agreed outcomes
  • Attend regular meetings and participate in discussions to maintain understanding of key priorities and activities to be actioned across the HR function

Eligibility qualifications / Knowledge required

Mandatory: Minimum 5 years in a generalist HR role/s
Desirable:  Certificate IV in Human Resources or other HR qualification

Application Requirements

Applicants are not required to write specifically to the selection criteria, but are requested to submit a cover letter (maximum 1000 words) outlining their experience and achievements relevant to the advertised position, required capabilities and CV detailing recent employment history and referee details.
The dot points provided under each capability are to be used as a guide in developing your response and do not have to be addressed individually.

1. Professional, trusted in approach and HR expertise

  • Possess strategic and critical thinking, evidence-based research, data and analytical skills
  • Research, interpret and apply legislation and understand organisation obligations
  • Provide advice and expertise across HR related matters
  • Ability to coordinate and project manage
  • Possess data literacy and fluency skills, and ability to use technology

2. Agile in mindset and practices

  • Ability to deal with ambiguity and ongoing change
  • Possess and demonstrate emotional intelligence, agility and personal resilience
  • Have an open mindset and ability to listen and learn
  • Ability to adapt and work flexibly
  • Commitment to personal development

3. Connect with shared purpose to the business

  • Understand an organisation’s workforce, employee experience and value proposition
  • Ability to work collaboratively and in partnership
  • Manage relationships and partner with SME’s on more complex matters and resolve escalated customer issues
  • Manage internal and external stakeholder relationships and networks
  • Engage with and value differences, diversity and inclusion
  • Ability to communicate clearly, both written and verbal

4. Ethical

  • Understand the professional and ethical principles which guide HR
  • Support leaders in ensuring an ethical organisational culture
  • Understand HR’s role in ethical decision-making process and tools

5. Deliver collaborative innovative solutions

  • Understand IP Australia’s purpose, priorities and how it functions at a business group level
  • Engage with, develop ideas to solve problems and carry through to impact (engage/respond to risks (and failure) and opportunities)

Applications must be submitted through the IP Australia Web Recruitment system (ESS).

Contact officer

For further information about this position please call Yvonne Richards on 02 6283 2144 or email yvonne.richards@ipaustralia.gov.au.


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Working in IP Australia

Australia’s Intellectual property (IP) rights system supports innovation, investment and international competitiveness. IP Australia administers Australia’s IP rights system, specifically patents, trade marks, designs and plant breeder’s rights. IP Australia also undertakes programs to educate and promote an awareness of intellectual property (IP), provides IP policy input to Government, develops legislation to support the IP system and contributes to bilateral and multilateral negotiations to improve IP protection internationally.

IP Australia strives to deliver robust IP rights efficiently, satisfy our customers in terms of timeliness and value for money and be recognised as one of the leading IP offices in the world for the quality (including accuracy and consistency) of the IP rights we grant. IP Australia is committed to external certification of our Quality Management System which involves applying ISO 9001:2008 to key business processes and to environmental management through ISO14001 certification within the agency.

All IP Australia staff contribute to the achievement of organisational outcomes and the overall management of IP Australia by assisting, as appropriate, the Commissioner of Patents and the Registrars of Trade Marks and Designs and Plant Breeder’s Rights, and their deputies (where relevant), to perform statutory functions, and where appropriate, exercise relevant delegations.

IP Australia recognises the importance of employees balancing their work and personal lives by offering staff access to an ongoing series of health and wellbeing programs, flexible work-life policies and a range of professional development programs. IP Australia is a breastfeeding friendly workplace.

The IP Australia office in Canberra provides high quality accommodation and facilities. These include: an on-site café, conference, meeting and training rooms; limited on-site parking for cars and motor cycles available on a rotational basis; the provision of undercover bicycle racks; excellent shower/change facilities for staff choosing to walk or ride to work; and the advantage of all staff being co-located in the one building.

Please note: All IP Australia positions are subject to an ENTRY ONLY pre-employment check unless a higher security clearance has been identified. Other pre-employment checks may also apply.


Job documentation updated and endorsed for use: 
Thursday, September 6, 2018