Position Title: Senior Business Process Officer
Classification: APS 6
Position Number: 6683
Tenure: Ongoing
Duration: Permanent
Section: Business Transformation
Group: Rights In One Program and Business Futures
Division: Policy and Corporate
Location: ACT
Immediate Supervisor: Executive Level 1
Security Classification: ENTRY ONLY

Group Responsibilities

The Business Futures Group at IP Australia undertakes major transformation and change initiatives across the intellectual property ecosystem. Overseeing the largest business transformation and ICT Program undertaken by the organisation, the Group delivers innovative solutions using cutting edge technologies, including machine learning, artificial intelligence and robotic automation.

Section Responsibilities

The Business Transformation (BT) Section is a dynamic and enterprising team that drives innovation across IP Australia and the wider intellectual property ecosystem. The Section drives strategic improvement initiatives in an agile and collaborative manner, optimising internal business processes and supporting the innovation landscape across Australia. Working in the BT Section, you will have the opportunity to implement projects using breakthrough technologies which affect real change.

Job description / Context of the role

What we are looking for:
Do you have enthusiasm, a willingness to engage, communicate and collaborate with others? Do you have ideas that will shape the future of the IP system and our operations? We want to hear from you.

Do you have skills or experience in end to end project delivery, business analysis, change management and communications? We are looking for talented people to support and work on a range of challenging initiatives - working on developing ideas, supporting partnerships across business and government, and being part of the delivering real change.

A merit list may be created during this recruitment to fill non-ongoing or future positions.

Required skills or experience:

  • End to end project delivery with a focus on identifying requirements, stakeholder engagement, planning, prioritisation and overcoming challenges to manage a project through to a successful outcome.
  • Process improvement – using Business Process Management techniques to identify business improvement initiatives and drive business process change within the organisation.
  • Communicating ideas with confidence – managing positive relationships with key stakeholders to achieve goals and implement change.
  • Critical thinking – analysing and breaking down problems to explore alternatives and develop innovative solutions.

Other desirable skills or experience:

  • Business analysis - translating technical issues into clear and meaningful deliverables on technical designs or processes.
  • Customer engagement - communicating and collaborating with external stakeholders to identify improvements and affect change.
  • Data Analysis – experience in extracting, cleansing and analysing data from relational databases, such as SQL.

A combination of some or all of these would be ideal.

The successful applicant doesn’t have to have expertise in the IP system, a basic understanding and the ability to learn quickly would be advantageous.

What we offer:

  • A flexible, diverse and inclusive workplace and attractive remuneration package including generous employer superannuation contributions.
  • Exciting and fulfilling work that allows employees to see the output of their actions.
  • The opportunity to work with strong, smart, visionary and experienced staff that encourage and support you to deliver.

Job Specific duties

  • Work with the BT team and stakeholders to contribute to outcomes of the Business Transformation Section.
  • The Senior Process Analyst is responsible for:
  • Delivering projects with IP Rights business groups and corporate areas;
  • Implementation, change management and evaluation associated with project delivery;
  • Working with the People and Communication Group to develop communication and promotional material for the Section's initiatives, both internal and external to the agency;
  • Managing cross-functional teams across IP Australia to develop ideas and develop improvement cases to implement;
  • Driving work on costing & benefits analysis of business cases and projects;
  • Preparing regular reports, briefs and other material for Boards or reporting;
  • Coordinating risk management activities for projects;
  • Supporting ongoing activities within the section.

It is expected the successful candidate will:

  • Demonstrate attitudes and behaviours responsive to workplace change (including participating in, and encouraging others to participate in, change and contribute to successful outcomes);
  • Improve organisational performance through effective engagement with and management of risk within relevant sphere of influence;
  • Establish clear expectations and create an environment to achieve stated goals and objectives, taking ownership of work and honours commitments;
  • Maintain an understanding of their/worker responsibilities under the Work Health & Safety Act 2011 (WHS Act) and a commitment to promoting a healthy and safe workplace.

Job Specific Capabilities

  • Ability to manage projects and deliver outcomes;
  • Strong interpersonal skills;
  • Creative problem-solving skills and critical thinking;
  • Results oriented focus and an ability to respond quickly to changing workplace priorities;
  • Ability to build networks and collaborate with cross-functional teams;
  • Proven skill prioritising tasks/projects effectively, taking initiative and working with limited direction in an unstructured environment;
  • Excellent written and verbal communication skills. Note: This position is Canberra based.

Eligibility qualifications / Knowledge required

A formal qualification in management, business analysis, commerce, information technology or other related fields is desirable but not essential.

Application Requirements

To apply for this position, candidates are asked to submit a two page pitch outlining your recent, relevant capabilities addressing the key skills/capabilities above.

Your two page pitch is a chance to tell us why you are the right person for the job. We want to know why you want to work at IP Australia, why you are interested in the role, what you can offer us, and how your skills, knowledge, experience and qualifications are applicable. Please try not to duplicate information that can already be found in your resume, but do highlight any specific examples or achievements that will demonstrate your ability to perform the role.

  • Provide a current CV detailing recent employment history which is relevant to the advertised position;
  • Provide the name and contact details of two (2) referees.

Your referees may be contacted at any stage of the assessment process over the phone or via email. For this reason it is important that you advise them you have applied for a role at IP Australia, and that you feel confident they will be able to support your claims at interview, in your resume and in your two page pitch.

Applications must be submitted through the IP Australia Web Recruitment system (ESS).

Please note: you MUST be an Australian Citizen to be engaged in the APS and to meet IP Australia’s security clearance requirements.

Contact officer

For further information pertaining to this job please contact Lauren Stokoe on (02) 6283 2408.


Apply for this role

Working in IP Australia

Australia’s Intellectual property (IP) rights system supports innovation, investment and international competitiveness. IP Australia administers Australia’s IP rights system, specifically patents, trade marks, designs and plant breeder’s rights. IP Australia also undertakes programs to educate and promote an awareness of intellectual property (IP), provides IP policy input to Government, develops legislation to support the IP system and contributes to bilateral and multilateral negotiations to improve IP protection internationally.

IP Australia strives to deliver robust IP rights efficiently, satisfy our customers in terms of timeliness and value for money and be recognised as one of the leading IP offices in the world for the quality (including accuracy and consistency) of the IP rights we grant. IP Australia is committed to external certification of our Quality Management System which involves applying ISO 9001:2008 to key business processes and to environmental management through ISO14001 certification within the agency.

All IP Australia staff contribute to the achievement of organisational outcomes and the overall management of IP Australia by assisting, as appropriate, the Commissioner of Patents and the Registrars of Trade Marks and Designs and Plant Breeder’s Rights, and their deputies (where relevant), to perform statutory functions, and where appropriate, exercise relevant delegations.

IP Australia recognises the importance of employees balancing their work and personal lives by offering staff access to an ongoing series of health and wellbeing programs, flexible work-life policies and a range of professional development programs. IP Australia is a breastfeeding friendly workplace.

The IP Australia office in Canberra provides high quality accommodation and facilities. These include: an on-site café, conference, meeting and training rooms; limited on-site parking for cars and motor cycles available on a rotational basis; the provision of undercover bicycle racks; excellent shower/change facilities for staff choosing to walk or ride to work; and the advantage of all staff being co-located in the one building.

Please note: All IP Australia positions are subject to an ENTRY ONLY pre-employment check unless a higher security clearance has been identified. Other pre-employment checks may also apply.


Job documentation updated and endorsed for use: 
Wednesday, January 31, 2018