Designs service level commitments

Product quality standard tier 1

Product quality standards that relate to substantive matters which would adversely affect (or have the potential to affect) the validity of the intellectual property (IP) right:

  • a correct search strategy is adopted
  • all relevant grounds for revocation are correctly taken.

Acceptable quality level: 93.5 per cent of cases conforming to the product quality standard.

Product quality standard tier 2

Product quality standards that relate to matters which would require a considerable amount of rework and/or inconvenience to the owner or IP Australia, but would not materially jeopardise the validity of the IP right:

  • reports are comprehensive and informative.

Acceptable quality level: 90 per cent of cases conforming to the product quality standard.

Product quality standard tier 3

Product quality standards that relate to matters of which are important in terms of the quality of the product:

  • written formalities are complete and correct.

Acceptable quality level:  85 per cent of cases conforming to the product quality standard.

Registration and examination standard

  • 85% of registered designs will be examined and issued with a report within 13 weeks of receiving the request for examination.
  • 85% of correspondence relating to the examination of a design application will be responded to within 20 working days of correspondence.
  • 85% of design applications will undergo formality checks within eight weeks of receiving a request for registration.
  • 85% of designs will be registered within 20 working days of compliance with the formalities check.

Hearing decision standard

  • 85% of decisions will be issued within 13 weeks of being heard, unless we receive further submissions or evidence.