IP Australia is proud to be a customer focused agency committed to continual improvement initiatives. Key to this commitment is listening to what you – our customers – think about our products and services.
Protecting intellectual property (IP) assets before you enter new markets can strengthen your business' competitive advantage and significantly reduce the risk of IP breaches. The study into the experience of Australian firms enforcing their IP rights in Asia, run by the Export Council of Australia, is now available.
At IP Australia, our aim is to help businesses grow and prosper through the delivery of timely and robust IP rights. We’re committed to continually improving our services, and throughout 2020, we’ve implemented a range of initiatives to improve the quality and consistency of our searches and examinations.
We heard what you had to say in our latest Customer Satisfaction Survey and in response we are making some changes to our patent examination reports.
The misuse of Indigenous Knowledge including art, culture, language or adopting a similar style is offensive to Aboriginal and Torres Strait Islander people. It can undermine cultural practices and affect the economic opportunities available for authentic products.
As we continue to strive to better serve our customers, we have developed a new online training suite to support qualified persons (QP) accredited to oversee plant breeder’s rights (PBR) applications in Australia.
The Australian Government has opened public consultations on a possible new geographical indications (GI) right.
The results are in….
Each year we invite our customers to participate in IP Australia’s Customer Satisfaction Survey.
This survey is a key pillar of IP Australia’s performance framework and an important opportunity for us to gauge customers’ opinions and seek feedback on their experiences with us.