Published: 
5 May 2020

IP Australia’s Customer Satisfaction Survey 2020 will be sent to our customers from Monday 11 May 2020.

The annual Customer Satisfaction Survey is a key pillar of IP Australia’s performance framework as it gauges the opinions of our customers, and seeks their feedback, on their experiences with our agency over the past 12 months.  

Of course, this year is unlike any other and we acknowledge the ongoing impact and pressures the Novel Coronavirus (COVID-19) outbreak is having on Australian families and businesses.  These are challenging and uncertain times for everyone and we want to reassure all Australians that we remain open for business and our focus is on helping our customers. During this difficult time, it is even more important for us to understand whether our products and services are meeting the needs of our customers. 

For more information on how we are working to support our customers through this time please see our Business Continuity and COVID-19 news page.

Annual Customer Survey
Customers who have conducted transitions with IP Australia in the past 12 months (via eServices) will receive an email from Orima Research (the organisation administering the survey on behalf of IP Australia) with a link to complete the survey online. Customers should expect to receive the email from Monday 11 May 2020.

Privacy matters 
IP Australia and Orima Research will not collect any personal information from customers as a result of their participation in this research.

Any information provided will be handled in accordance with the requirements of the Privacy Act 1988 and our Privacy Policy.

More Information
For more information regarding this survey, please contact us via email