Published: 
8 April 2021

IP Australia’s annual Customer Satisfaction Survey 2021 opens on Monday 12 April 2021. Customers who have conducted transactions with IP Australia in the past 12 months (via online services) will receive an email from Orima Research (the organisation administering the survey on behalf of IP Australia) with a link to complete the survey online.

The survey is a key pillar of IP Australia’s performance framework as it captures the opinions of our customers and seeks feedback on their experiences with our Agency. 

2020 was unlike any other year and we acknowledge the ongoing impact of COVID-19 on Australian businesses and their families. These challenging and uncertain times make it even more important for us to understand if our products and services are meeting the needs of our customers.

Privacy matters

IP Australia and Orima Research will not collect any personal information from customers who respond to the survey.

Any information provided will be handled in accordance with the requirements of the Privacy Act 1988 and our Privacy Policy.

More Information

For more information regarding this survey, please contact us via surveys@ipaustralia.gov.au.