eServices replacement - building blocks
21 January 2021

We are upgrading our online services platform to provide a more modern, intuitive and streamlined digital experience. Over recent months, we have been working hard to enhance your experience applying for a new design right.

What’s changed?

We have now completed the enhancement of the new design application experience. The improvements include:

  • A clean and modern portal design
  • Intuitive structure to help you find what you need quickly and easily
  • Contextual guidance throughout the application process
  • A new drag and drop functionality for uploading representations

You can file a new design application using the new online services platform now. To access the new online services platform, simply use your existing log in details.

Soon all customers will file design applications through the streamlined process within the new platform as eServices will no longer cater for new design applications.

How can I provide feedback?

We are committed to creating a better experience for all customers, so we have placed you at the centre of this large-scale transformation. We want your feedback on what is working well and what could be improved, so that we can make continue to make improvements to your digital experience. You can use the feedback tool within the platform to rate your experience and leave a suggestion.

To stay informed on upcoming improvements and releases, see the Stay Informed page within online services or email the project team to keep up to date on the upgrade of our online services.