DIVISION Policy and Corporate
GROUP: Rights In One Program and Business Futures
SECTION: Continuous Improvement and Innovation
POSITION NUMBER: Various
CLASSIFICATION: APS 6
TITLE: Senior Business Process Analyst
WEEKLY HOURS: 36:45 Full Time
IMMEDIATE SUPERVISOR: Executive Level 1
SECURITY CLASSIFICATION: ENTRY ONLY
Job Description/Context of the role:
The Continuous Improvement and Innovation (CII) Section is a dynamic team that has a variety of responsibilities affecting all of IP Australia's business groups. The core of the sections work revolves around optimising business processes, including the systems, policies and people aspects that support the agency’s operations. The team also undertakes a number of projects focussing on strategic and whole of government initiatives on behalf of IP Australia.
What we are looking for
If you have enthusiasm, a desire to achieve, ideas that will shape the future of the IP system and our operations, we want to hear from you.
Have you got some technical expertise? Excellent, but not essential. We are looking for talented people to support and work on a range of challenging problems - working on developing ideas, supporting partnerships across business and government, and being part of the delivery of real change.
You might have skills or experience in
- business analysis - translating technical issues into clear and meaningful deliverables on technical designs or processes.
- critical thinking – analysing and breaking down problems to explore alternatives and develop innovative solutions.
- research - the ability to work autonomously to research a concept and condense findings into briefs
- communicating ideas with confidence – ability to communicate across a diverse range of stakeholders and tailor information appropriately for each audience in the simplest form.
- supporting the delivery of complex and/or technology programs – assisting with delivering capability outcomes through planning, influence and negotiation.
- research skills
- knowledge of and experience with government business processes - ie. procurement; risk, communication and contract management plans; drafting minutes/ministerials
A combination of some or all of these would be ideal.
The successful applicant doesn’t require expertise in the IP system, however a basic understanding and the ability to learn quickly would be advantageous.
What we offer
A flexible, diverse and inclusive workplace and attractive remuneration package including generous employer superannuation contributions.
Exciting and fulfilling work that allows employees to see the output of their actions.
The opportunity to work with strong, smart, visionary and experienced staff that encourage and support you to deliver.
Condensed wording for the Gazette:
The Continuous Improvement and Innovation (CII) Section is a dynamic team that has a variety of responsibilities affecting all of IP Australia's business groups. We are looking for new people who demonstrate enthusiasm, a desire to achieve and who have big ideas that could shape the future of the IP system and our operations.
Your skills and experience should include:
- business analysis: translating technical issues into clear and meaningful deliverables on technical designs or processes.
- critical thinking: analysing and breaking down problems to explore alternatives and develop innovative solutions.
- research: the ability to work autonomously to research a concept and condense findings into briefs
- confident communicator: ability to communicate across a diverse range of stakeholders and tailor information appropriately for each audience and in the simplest form
- delivery support: assisting with delivering complex and/or technology capability outcomes through planning, influence and negotiation.
- timeliness: the ability to deliver under pressure and in tight timeframes
- government processes: ie. business processes including procurement; risk, communication and contract management plans; drafting minutes/ministerials
- knowledge of the IP system: not essential however a basic understanding and the ability to learn quickly would be advantageous.
In return we offer exciting and fulfilling work in a flexible, diverse and inclusive workplace.
- Work with the Director, Assistant Directors and Process Analysts to contribute to outcomes of the Continuous Improvement and Innovation Section. The Senior Business Process Analyst is responsible for :
- Support with the delivery of projects with IP Rights business groups and corporate areas;
- Work with the Corporate Communication section to help develop communication and promotional material for the Section's initiatives, both internal and external to the agency;
- Work in coordination with cross-functional teams across IP Australia to help develop ideas and develop cases to implement;
- Drive work on costing & benefits analysis of business cases and projects;
- Prepare regular reports, briefs and other material for Boards or reporting;
- Support ongoing activities within the section.
- Demonstrate attitudes and behaviours responsive to workplace change (including participates in and encourages others to participate in change and contribute to successful outcomes)
- Improve organisational performance through effective engagement with and management of risk within relevant sphere of influence
- Establish clear expectations and create an environment to achieve stated goals and objectives, take ownership and honour commitments
- Maintain an understanding of their/worker responsibilities under the Work Health & Safety Act 2011 (WHS Act) and a commitment to promoting a healthy and safe workplace.
Eligibility Qualifications/Knowledge required:
- Formal qualifications in management, business analysis, commerce, information technology or other related fields is desirable but not essential
- Strong interpersonal skills
- Ability to communicate clearly with others
- Creative problem-solving, analysis and research skills
- Results-oriented focus and an ability to respond quickly to changing workplace priorities
- Ability to work with cross-functional teams
- Proven skill prioritising tasks/projects effectively, taking initiative and working with limited direction in an unstructured environment
- Excellent written and verbal communication skills
To apply for this position, applicants are asked to:
- Submit a one page "pitch" as described in the Selection Criteria section of this document
- Provide a current CV
- Provide the name and contact details (on your CV) of two referees
Applications must be submitted through the IP Australia Web Recruitment system (ESS)
Please note: you MUST be an Australian Citizen to be engaged in the APS and to meet IP Australia’s security clearance requirements
Applicants are asked to submit a one page "pitch". This pitch is a chance to tell us why you are the right person for the job. We want to know why you want to work at IP Australia, why you are interested in the role, what you can offer us, and how your skills, knowledge, experience and qualifications are applicable. Please try not to duplicate information that can already be found in your resume, but do highlight any specific examples or achievements that will demonstrate your ability to perform the role.
For further information pertaining to this job please contact Rebecca Hinton on (02) 6283 2194
Your referees may be contacted at any stage of the assessment process over the phone or via email. For this reason it is important that you advise them you have applied for a role at IP Australia, and that you feel confident they will be able to support your claims at interview, in your resume and in your one page pitch.
What should I include in my resume?
- The quality of your resume creates the vital first impression we have of you. As a minimum, you should ensure that you include the following elements in your resume:
- Personal Details – include your name, contact email address and phone numbers.
- Education – provide details of any education and qualifications that relate to the job you are applying for.
- Work Experience – include all work experience and outline the main responsibilities and achievements that are relevant to the job you are applying for. Organise your employment history in chronological order, starting with the most recent, and indicate actual dates of employment. Make sure to explain any gaps in time.
- Other Experience – if relevant, briefly mention any extra-curricular activities, interests or volunteer/community work that you participated in and highlight what you gained from that experience.
- Referees – include the name and contact details of two professional referees who can validate and support your application.
- Layout – The standard resume length is between two to six pages. Use an easy to read font and a simple, consistent format. Use bullet points to break up text. Place key information on the front page where it can be noticed. Highlight important facts, and ensure that you can back them up with examples if asked at interview.
Working in Australia:
Australia’s Intellectual property (IP) rights system supports innovation, investment and international competitiveness. IP Australia administers Australia’s IP rights system, specifically patents, trade marks, designs and plant breeder’s rights. IP Australia also undertakes programs to educate and promote an awareness of intellectual property (IP), provides IP policy input to Government, develops legislation to support the IP system and contributes to bilateral and multilateral negotiations to improve IP protection internationally.
IP Australia strives to deliver robust IP rights efficiently, satisfy our customers in terms of timeliness and value for money and be recognised as one of the leading IP offices in the world for the quality (including accuracy and consistency) of the IP rights we grant. IP Australia is committed to external certification of our Quality Management System which involves applying ISO 9001:2008 to key business processes and to environmental management through ISO14001 certification within the agency.
All IP Australia staff contribute to the achievement of organisational outcomes and the overall management of IP Australia by assisting, as appropriate, the Commissioner of Patents and the Registrars of Trade Marks and Designs and Plant Breeder’s Rights, and their deputies (where relevant), to perform statutory functions, and where appropriate, exercise relevant delegations.
IP Australia recognises the importance of employees balancing their work and personal lives by offering staff access to an ongoing series of health and wellbeing programs, flexible work-life policies and a range of professional development programs. IP Australia is a breastfeeding friendly workplace.
The IP Australia office in Canberra provides high quality accommodation and facilities. These include: an on-site café, conference, meeting and training rooms; limited on-site parking for cars and motor cycles available on a rotational basis; the provision of undercover bicycle racks; excellent shower/change facilities for staff choosing to walk or ride to work; and the advantage of all staff being co-located in the one building.
Please note: All IP Australia positions are subject to an ENTRY ONLY pre-employment check unless a higher security clearance has been identified. Other pre-employment checks may also apply..
Job documentation updated and endorsed for use:
Date: 29 April 2016