The regulator performance framework aims to reduce unnecessary or inefficient regulation imposed on individuals, business and community organisations. Performance against the framework is measured through an externally validated self-assessment report which aims to identify the extent to which a regulator is performing against the six KPIs which state the Government’s expectations of a regulator’s performance. Measuring a common set of performance indicators allows organisations to benchmark their performance against other regulators, share lessons learnt and work together to reduce the overall regulatory burden on Australian individuals and businesses.
Our measures of success against these indicators have been selected to ensure:
- high-quality services are provided in a timely way
- communication is clear, meaningful and timely
- compliance standards are transparent
Our annual self- assessment is validated by the IP Stakeholder Forum and results against the full suite of key performance indicators are reported externally as part of the Industry, Science, Energy and Resources portfolio deregulation agenda.
We have made a commitment to sustainable operations and the protection of our environment. We do this through compliance with Government policies and the maintenance of an Environmental Management System (EMS), designed and certified to ISO 14001:2015. Our Environmental Policy establishes objectives for environmentally sustainable operations including protecting the environment, preventing pollution and implementing a modern digital workplace with a smaller, more efficient footprint. We aim to ensure our operations meet or exceed our environmental compliance obligations and objectives.
Implementing an internationally recognized best practice approach to our business is an important part of our relationship with our customers. Through our ISO 9001:2015 certified Quality Management System (QMS) we identify and address process and practice improvements within our IP Rights Division in a systematic way to continue building the overall capability and efficiency of our people and organisation.
As part of our commitment to continuous improvement, we are implementing a new Quality Review Framework and continuing our multi-year “Examination Excellence” initiatives, driving a strong customer focus and improvements to the quality of our work, while maintaining our productivity.
IP Australia is a cost recovered agency with fees set under IP rights legislation in accordance with the Australian Government Charging Framework and Cost Recovery Guidelines. With the exception of an annual appropriation of $0.4 million to cover ministerial services, all of our costs are covered by revenue generated through customer fees.
Further information on the breakdown of expenditure associated with each IP right can be found in our Cost Recovery Implementation Statement (CRIS).
Each year, we forecast the demand for our services across a four-year period (demand forecast) based on historical application trends. The demand forecast is used to determine the required workforce profile and capacity needed to meet our Customer Service Charter commitments. This process supports planning and management in our workforce modelling, efficiencies in our cost recovery framework, and transparency in our internal and external reporting.
We have experienced small growth in demand for patents over the past two financial years and a reduction in the demand for trade marks. It is expected that demand for all IP rights will fall in 2020-21 due to the economic impacts of the COVID-19 pandemic. In conjunction with the expected drop in demand, we are focused on finalising important ICT initiatives which will improve our efficiency and better enable our ability to meet service commitments.
|Estimated Actual||PBS||Forward year 1||Forward year 2||Forward year 3|
|Plant Breeder's Rights (PBR)||290||275||300||325||350|
|Patent Cooperation Treaty (PCT)||2,827||2,544||2,415||2,603||2,634|
|Trade Marks (TM)1||73,072||63,863||65,741||68,141||70,380|
|Trans-Tasman IP Attorneys Board||1,379||1,363||1,363||1,363||1,363|
1. Production forecast for trade mark applications is based on filings (previously measured in classes).