EL 1 - Pega System Configurer

DIVISION Policy and Corporate
GROUP: Rights In One Program and Business Futures
SECTION: Business Improvement and Support Centre
STATE: ACT
POSITION NUMBER: 6947
CLASSIFICATION: EL1
TITLE: Pega System Configurer
WEEKLY HOURS: 36:45 Full Time
IMMEDIATE SUPERVISOR: Executive Level 2
SECURITY CLASSIFICATION: ENTRY ONLY

Job Description/Context of the role:

IP Australia is seeking a dynamic individual to play an instrumental role in the development of the system that is set to transform a large part of our business.

This is an exceptional opportunity for the right candidate to grow in a role with great future potential. The successful applicant will work as a Pega System Configurer with IP Australia’s RiO (Rights in One) Program and will be required to work within a highly skilled and passionate agile project development team to configure business specifications and rules using the Pega system.

The following information will help candidates better understand the team environment, will provide a brief description of the RiO Program and the progam objectives:

  • One easier to use and simpler to maintain, IP rights system.
  • Capability to more easily adapt our products and processes to respond to customer, business and user needs.
  • Reduction in regulatory burden- through simplification and harmonisation of terminology, processes and legislation across the four IP rights.
  • Improved quality through in-process guidance and quality review to reduce opportunities for error and need for rework after the product has been sent to a customer.
  • Richer and timely business monitoring and reporting capability configured with appropriate privacy safeguards, enabling improvements to the way we manage our IP rights.

Condensed wording for the Gazette:

As a member of a highly skilled and passionate agile development team within the RiO (Rights in One) Program, you will be required to configure business specifications and rules using the Pega BPM tool.
The RiO program is a key corporate priority.

The objectives of the program are:

  • One easier to use and simpler to maintain, IP rights system.
  • Capability to more easily adapt our products and processes to respond to customer, business and user needs.
  • Reduction in regulatory burden – through simplification and harmonisation of terminology, processes and legislation across the four IP Rights.
  • Improved quality through in-process guidance and quality review to reduce opportunities for error and need for rework after the product has been sent to a customer.
  • Richer and timely business monitoring and reporting capability configured with appropriate privacy safeguards, enabling improvements to the way we manage our IP Rights.

Specific Duties:

As a Senior Pega System Configurer within IP Australia's RiO Program, your specific duties may require you to:

  • Configure the Pega BPM system to reflect specifications and business rules to a high quality standard.
  • Actively participate in the elaboration, construction, transition and build phases, in an Agile/scrum based development environment.
  • Adhere to the defined quality criteria and development methodology standards as defined in the RiO program’s development methodology.
  • Collaborate with team members, vendors and business stakeholders in an objective and pro-active manner and with a focus on program success.
  • Engage with a variety of stakeholders to ensure delivery of quality business outcomes.
  • Complete defined packages of work as set out by the Scrum Master to the agreed level of quality, and within the time allocated.
  • Continually seek to identify areas for improvement within the software development lifecycle.
  • Manage small teams that will be responsible for testing.
  • Establish quality framework that will support established processes.
  • Manage the teams quality and compliance to established quality requirements.
  • Monitor the team's performance to ensure that release management timeframes are met.
  • Ensure quality and consistency of outcomes through monitoring, reporting and reviewing procedures.
  • Liaise with all teams and management across the Business Improvement Support Centre (BISC) and the RIO Program to assist in delivering ouctomes. 
  • Manage and monitor complex stakeholder issues, and respond to improvement ideas
  • Manage the improvement of work practices, procedures and workflows.
  • Identify team training needs, allocate work, mentor and develop staff.
  • Implement the BISC operational plan and section work plan.
  • Represent the BISC at various committees and working groups.
  • Prepare complex documents and reports.
  •  Represent the BISC at various committees and working groups.
  • Provide coaching and mentoring to junior staff.
  • Review the Pega BPM designs and implementations that have been developed by peers and less experienced staff against best practices, and provide improvement suggestions.
  • Demonstrate attitudes and behaviours responsive to workplace change (including participate in and encourage others to participate in change and contribute to successful outcomes)
  • Improve organisational performance through effective engagement with and management of risk within relevant sphere of influence
  • Establish clear expectations and create an environment to achieve stated goals and objectives, take ownership and honour commitments
  • Maintain an understanding of their/worker responsibilities under the Work Health & Safety Act 2011 (WHS Act) and a commitment to promoting a healthy and safe workplace.

Eligibility Qualifications/Knowledge required:

Applicants are required to provide evidence of their compliance with the following qualifications/knowledge

  • Pega certified as an accredited Certified (Pega) Systems Architect (CSA)
  • SFIA Level 5 systems knowledge.
  • Demonstrated understanding of software development lifecycle phases including design, construction, testing, implementation, and support (knowledge and experience via tertiary studies and/or Industy experience).
  • Knowledge and/or experience in business process analysis and design (desirable).
  • Knowledge and/or experience with Agile and Scrum methodologies (desirable).
  • Knowledge and/or experience working with BPM-based technologies and/or software development frameworks such as Pega PRPC (desirable).

NOTE: In addressing the selection criteria below, please use examples that demonstrate your competencies in these areas

Key skills/Capabilities:

There exists a significant level of future certification and career progression based on successful performance of the Specific Duties outlined above.

Application Requirements:

To apply for this position, applicants are asked to:

  • Address each criterion individually - maximum 300 words per criterion
  • Provide a current Curriculum Vitae
  • Provide the name and contact details of two referees

Applications must be submitted through the IP Australia Web Recruitment system (ESS)
Please note: you MUST be an Australian Citizen to be engaged in the APS and to meet IP Australia’s security clearance requirements

Selection Criteria:

In addressing the selection criteria below, please use examples that demonstrate your competencies in these areas:

  • An understanding of Intellectual Property and IP Australia's role in the global intellectual property system. 
  • Demonstrated understanding of software development lifecycle phases including design, construction, testing, implementation, and support
  • Knowledge and/or experience in business process analysis and design
  • Knowledge and/or experience with Agile and Scrum methodologies
  • Knowledge and/or experience working with BPM-based technologies and/or software development frameworks such as Pega PRPC
  • Demonstrated ability in building and maintaining productive stakeholder relationships with senior staff members, peers and other contacts

Contact Officer:

For further information pertaining to this job please contact Adrian Jacobs on (02) 6283 2135

Working in Australia:

Australia’s Intellectual property (IP) rights system supports innovation, investment and international competitiveness. IP Australia administers Australia’s IP rights system, specifically patents, trade marks, designs and plant breeder’s rights. IP Australia also undertakes programs to educate and promote an awareness of intellectual property (IP), provides IP policy input to Government, develops legislation to support the IP system and contributes to bilateral and multilateral negotiations to improve IP protection internationally.
IP Australia strives to deliver robust IP rights efficiently, satisfy our customers in terms of timeliness and value for money and be recognised as one of the leading IP offices in the world for the quality (including accuracy and consistency) of the IP rights we grant. IP Australia is committed to external certification of our Quality Management System which involves applying ISO 9001:2008 to key business processes and to environmental management through ISO14001 certification within the agency.
All IP Australia staff contribute to the achievement of organisational outcomes and the overall management of IP Australia by assisting, as appropriate, the Commissioner of Patents and the Registrars of Trade Marks and Designs and Plant Breeder’s Rights, and their deputies (where relevant), to perform statutory functions, and where appropriate, exercise relevant delegations.
IP Australia recognises the importance of employees balancing their work and personal lives by offering staff access to an ongoing series of health and wellbeing programs, flexible work-life policies and a range of professional development programs. IP Australia is a breastfeeding friendly workplace.
The IP Australia office in Canberra provides high quality accommodation and facilities. These include: an on-site café, conference, meeting and training rooms; limited on-site parking for cars and motor cycles available on a rotational basis; the provision of undercover bicycle racks; excellent shower/change facilities for staff choosing to walk or ride to work; and the advantage of all staff being co-located in the one building.
Please note: All IP Australia positions are subject to an ENTRY ONLY pre-employment check unless a higher security clearance has been identified. Other pre-employment checks may also apply..

Job documentation updated and endorsed for use:
Date: 29 April 2016

Last updated: 
3 May 2016