Last updated: 
13 July 2020

Tips for registering

Step 1 - Register

Before you can access our online services you'll need to have TLS1.0 enabled in your internet browser. You'll then need to register to use the portal.

During the registration process you'll be asked to read and accept our terms and conditions and then enter your details including a valid email address. You will also need to provide details to help protect the security of your account, including a nine digit password and three secret questions and answers. You can select the first two secret questions from an existing list and you can make up your own question for the third.

Step 2 - Sign in

Once you have completed the registration and activation process you will need to sign in to use our online services.

Step 3 - Transact

The transactions you can perform are found under the "My eServices" tab. Select the transaction that you want to complete, fill in the form with the required information and make your payment.

Tips for applying online

What you need to have:

  • your image attachments ready and in the right size and format
  • your credit card details (MasterCard, Visa or American Express (AMEX)
  • any associated application numbers (if applicable).

Throughout our online services there are help topics available to assist you in completing the transaction. You can access the help information for a particular field by clicking the question mark icons next to the field.

Be aware that information provided on the application forms, including your address details, may be made publicly available (including on the internet). Read our privacy statement for more information.