Last updated: 
28 October 2020

We have scheduled system maintenance windows that we use to maintain and upgrade our online services and business IT systems.

These maintenance windows may impact on our online services.

Note that during scheduled or unscheduled maintenance, we cannot guarantee the integrity of any information submitted or retrieved during these scheduled maintenance windows, and customers accessing our online services during this time do so at their own risk.

The Australian Trade Mark Search and Australian Design Search are not impacted during periods of maintenance and are still available when other systems are down.

Real-time monitoring of digital systems

View real time monitoring of our digital services and systems.

System maintenance

IP Australia is refreshing our core data centre network, taking place from 5pm, Friday 30 October to 10pm, Sunday 1 November (AEDT). During this time, you will still be able to apply for an IP Right using our Alternate Lodgement Service (ALS).

Our new online services platform will be available throughout this period, which supports correspondence, IP rights renewals and transaction history. Visit the new platform.

B2B customers:

We will enable the Alternate Lodgement Service for B2B from 5pm Friday 30 October until the work is completed.

Our API platform will be available throughout this period.

​eServices customers:

The Alternate Lodgement Service for the eServices portal will be available from 5pm Friday 30 October until the work is completed.

Please ensure your processing staff are advised of this upgrade. We strongly encourage you to consider how this may impact your usual processing times and due dates and, where possible, aim to submit your requests prior to this downtime.

Our new online services platform will be available throughout this period, which supports correspondence, IP rights renewals and transaction history. Visit the new platform.

Scheduled maintenance windows

IP Australia services may be unavailable during the following times for scheduled maintenance.

Maintenance windows are:

  • Wednesday 7:30pm to 10:30pm
  • Saturday 9am to 6pm