Last updated: 
31 July 2020

We have scheduled system maintenance windows that we use to maintain and upgrade our online services and business IT systems.

These maintenance windows may impact on our online services.

Note that during scheduled or unscheduled maintenance, we cannot guarantee the integrity of any information submitted or retrieved during these scheduled maintenance windows, and customers accessing our online services during this time do so at their own risk.

The Australian Trade Mark Search and Australian Design Search are not impacted during periods of maintenance and are still available when other systems are down.

Upcoming System Maintenance

Our eServices and B2B systems will be undergoing maintenance from 8:00pm Friday 7 August to 10:00pm Sunday 9 August 2020 (AEST).

During this time, you can continue to transact with us as we will enable the off-site Alternate Lodgement Service (ALS).

Please ensure your processing staff are advised of this maintenance. We strongly encourage you to consider how this may impact your usual processing times and due dates and, where possible, aim to submit your requests prior to the upgrade.

NOTE: Transactions submitted through our preferred API channel will not experience a delay to the receipt of service request validations - our APIs will be fully available to customers during this window.

Real-time monitoring of digital systems

View real time monitoring of our digital services and systems.

Scheduled maintenance windows

IP Australia services may be unavailable during the following times for scheduled maintenance.

Maintenance windows are:

  • Wednesday 7:30pm to 10:30pm
  • Saturday 9am to 6pm