System availability

We have scheduled system maintenance windows that we use to maintain and upgrade our online services and business IT systems.

These maintenance windows may impact on our online services.

Note that during scheduled or unscheduled maintenance, we cannot guarantee the integrity of any information submitted or retrieved during these scheduled maintenance windows, and customers accessing our online services during this time do so at their own risk.

The Australian Trade Mark Search is not impacted during periods of maintenance and is still available when other systems are down. Please note that this excludes history and opposition details.  

Current Outages

eServices is currently experiencing technical issues. As a result, users cannot log into the system at this time.

We have enabled the Alternate Lodgement Service (ALS) for this outage. The ALS is a simplified version of eServices that allows electronic submissions during outages and downtime. You will be automatically redirected to the ALS if you attempt to access eServices during this outage period. You will need to agree to new terms and conditions to use the ALS and no sign-in will be required.

We sincerely apologise for any inconvenience. If you require further assistance please email eservices@ipaustralia.gov.au.

Scheduled maintenance windows

Each week, the scheduled maintenance windows are:

  • Wednesday 7.30 pm to 10.30 pm (Canberra time)
  • Saturday 9.00 am to 6.00 pm (Canberra time)

Subscribe to notices about system availability

Subscribe to the system availability notices to find out when our systems need to be maintained outside planned outages.

When this occurs, we aim give you 24 hours' notice, where possible.

Last updated: 
2 March 2017