System availability

We have scheduled system maintenance windows that we use to maintain and upgrade our online services and business IT systems.

These maintenance windows may impact on our online services.

Note that during scheduled or unscheduled maintenance, we cannot guarantee the integrity of any information submitted or retrieved during these scheduled maintenance windows, and customers accessing our online services during this time do so at their own risk.

The Australian Trade Mark Search is not impacted during periods of maintenance and is still available when other systems are down. Please note that this excludes history and opposition details.  

Upcoming system maintenance 

  • Due to maintenance on various IP Australia IT systems, our B2B channel will be unable to validate service requests from 11.00pm Friday 24 February to 9.00pm Saturday 25 February 2017 (Canberra time).
  • eServices will be unavailable from 9.00am to 9.00pm Saturday 25 February 2017 (Canberra time), as a result of maintenance on various IP Australia IT systems.

We will enable the Alternate Lodgement Service (ALS) for eServices during this outage. The ALS is a simplified version of eServices that allows electronic submissions during outages and downtime. You will be automatically redirected to the ALS if you attempt to access eServices during the outage period. You will need to agree to new terms and conditions to use the ALS and no sign-in will be required.

Scheduled maintenance windows

Each week, the scheduled maintenance windows are:

  • Wednesday 7.30 pm to 10.30 pm (Canberra time)
  • Saturday 12.00 noon to 9.00 pm (Canberra time)

Subscribe to notices about system availability

Subscribe to the system availability notices to find out when our systems need to be maintained outside planned outages.

When this occurs, we aim give you 24 hours' notice, where possible.

Last updated: 
2 December 2016