Our customer promise

As part of our commitment to creating a world-leading IP system, customers are the core of everything we do. Our customer service charter outlines our customer commitment.

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Timeliness

We're committed to creating an effective, efficient and accessible intellectual property (IP) system. Our service levels are guided by our customer commitments, so you know when to expect your request to be processed.  

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Manage my IP

Once you've registered your IP (intellectual property), it's up to you to manage and maintain it.

Customer research

By listening to what you think is working well, and what could be improved, we're using your insights to improve your experience with us. You can get involved by providing feedback, completing surveys and participating in user testing.