Trade mark service levels
As a part of our commitment to customer service, we'll:
- Issue 85% of first reports on new applications in 13 weeks and 95% in 18 weeks
- Complete 95% of Headstart Part 1 assessments in 5 days and 97% in 7 days
- Respond to correspondence relating to your application within 4 weeks
- Issue a decision following a hearing within 3 months.
Patents service levels
As a part of our commitment to customer service, we'll aim to:
- Issue a first report for a standard patent within 12 months
- Issue a first report for an expedited patent examination within 8 weeks
- Respond to correspondence relating to your application within 20 working days
- Issue a decision following a hearing within 3 months
- Issue 85% of international search reports (for one invention) in 10 weeks and 95% (for all search requests) in 12 weeks
- Issue 85% of international-type search reports (for one invention where the original request is compliant) in 6 weeks and 95% (for all search requests from receiving a compliant request) in 8 weeks.
Design right service levels
As a part of our commitment to customer service, we'll:
- Issue 85% of first reports from registration requests in 8 weeks and 95% in 9 weeks
- Issue 85% of first reports from examination requests in 13 weeks and 95% in 16 weeks.
Plant breeder's right service levels
As a part of our commitment to customer service, we'll:
- Issue 85% of initial examination reports in 8 weeks
- Issue 85% of further examination reports in 4 weeks.