Timeliness

We're committed to creating an effective, efficient and accessible intellectual property (IP) system. Our service levels are guided by our customer commitments, so you know when to expect your request to be processed.  

Trade mark service levels

As a part of our commitment to customer service, we'll:

  • Issue 85% of first reports on new applications in 13 weeks and 95% in 18 weeks
  • Complete 95% of Headstart Part 1 assessments in 5 days and 97% in 7 days
  • Respond to correspondence relating to your application within 4 weeks
  • Issue a decision following a hearing within 3 months.

We're working hard to process your trade mark requests. Check our monthly update to find out what we're currently working on.

We're busy processing applications for both Australian and international trade marks.

Application type  We're currently processing examination requests made in 
Domestic July 2022
International (Madrid) September 2022
International (other) July 2022
Expedited (requested) September 2022
Converted TM Headstart September 2022

 

We're actively processing pre-application (TM Headstart) service requests.

Type  Current approximate response time 
TM Headstart request 3.0 business days

 

We're also working on requests related to trade mark oppositions and hearings.

Type  Current approximate response time 
Process of statement of grounds and particulars (SGP) 1 month from filing
Decision without a hearing 2 months from request
Written submission hearing date 7 months from request
Oral hearing date 12 months from request
Hearing decision 3 months from hearing

 

These response times are current as of 17 October.

Patents service levels

As a part of our commitment to customer service, we'll aim to:

  • Issue a first report for a standard patent within 12 months
  • Issue a first report for an expedited patent examination within eight weeks
  • Respond to correspondence relating to your application within four weeks
  • Issue a decision following a hearing within three months
  • Issue 85% of international search reports (for one invention) in 10 weeks and 95% (for all search requests) in 12 weeks
  • Issue 85% of international-type search reports (for one invention where the original request is compliant) in six weeks and 95% (for all search requests from receiving a compliant request) in eight weeks.

We're actively processing your patent application and expect to update the turn around time monthly. Here's what we're currently working on.

Patent subject area  Current response time We're currently processing examination requests made in 
Biotechnology (Chem 1) 17 months June 2021
Chemical compounds (Chem 2) 19 months April 2021
Bio-therapeutics (Chem 3) 24 months November 2020
Polymers and applied chemistry (Chem 4) 12 months November 2021
Pharmaceuticals (Chem 5) 17 months June 2021
Physics (Elec 1) 11 months December 2021
Electronics and communication (Elec 2) 10 months January 2022
Computing (Elec 3) 10 months January 2022
Data processing and measurement (Elec 4) 11 months December 2021
Mechanical engineering (Mech 1) 13 months October 2021
Construction and mining (Mech 2) 11 months November 2021
Process engineering (Mech 3) 10 months January 2022
Medical devices (Mech 4) 11 months December 2021
Packaging and appliances (Mech 5) 12 months November 2021

 

These response times are current as of 6 December. We're experiencing delays and appreciate your patience while we work through them.

Design right service levels

As a part of our commitment to customer service, we'll:

  • Issue 85% of formalities reports on new applications in 8 weeks and 95 % in 9 weeks
  • Issue 85% of first reports from examination requests in 13 weeks and 95% in 16 weeks.

 

Plant breeder's right service levels

As a part of our commitment to customer service, we'll:

  • Issue 85% of initial examination reports in 8 weeks
  • Issue 85% of further examination reports in 4 weeks.

Related content

Our customer promise

As part of our commitment to creating a world-leading IP system, customers are the core of everything we do. Our customer service charter outlines our customer commitment.

Contact us

We're here to help. If you have questions, comments, feedback or complaints, you can get in touch with us in a way that suits you.  

Enforce Renew

Manage my IP

Once you've registered your IP (intellectual property), it's up to you to manage and maintain it.