Last updated: 
30 June 2021

Our privacy policy summarises how we handle your personal information.

If you do not find the information you are looking for here, please read the full privacy policy.

You should read this policy if you are:

  • an applicant of an intellectual property (IP) right
  • an owner of an IP right
  • an attorney or agent for an applicant or owner
  • an individual whose personal information may be given to, or held, by IP Australia
  • a contractor, consultant, supplier or vendor of goods or services to IP Australia
  • a person seeking employment with IP Australia or
  • an IP Australia employee.

The Privacy Act

We comply with the Privacy Act 1988 (Privacy Act) when we handle personal information.

The Privacy Act contains 13 Australian Privacy Principles (APPs) which provide the rules for how agencies must handle your personal information, including how you can request access to, and correction of, that information.

Detailed information on the Privacy Act and APPs can be found on the website of the Office of the Australian Information Commissioner (OAIC).

Personal information handling

We collect personal information for purposes directly related to our functions or activities under related IP rights’ legislation.

For a detailed list of personal information we hold please read the information digest.


We do not give your personal information to other government agencies or private-sector organisations unless one of the following applies:

  • you have consented
  • you  would reasonably expect, or have been told, that information of that kind is usually passed to those bodies or agencies
  • the disclosure is required or authorised by law (such as IP Australia’s rights’ legislation) or
  • a general permitted situation under the Privacy Act exists, such as: it will prevent or lessen a serious and imminent threat to somebody's life, health or safety, or to take appropriate action in relation to suspected unlawful activity or serious misconduct.

Overseas recipients of personal information

We also disclose personal information to overseas recipients with consent or where authorised or required by, or under law, or in accordance with an international treaty or convention.

Disposal of personal information

When the personal information that we collect is no longer required, we destroy or delete it in a secure manner, in accordance with the requirements of the Archives Act 1983 and IP Australia’s Record Disposal Authority.

Access and correction

You can request access to and correction of the personal information that we hold about you by contacting us.

Website usage and information policy

Our website contains links to other websites. IP Australia is not responsible for the content and the privacy practices of other websites.

We encourage individuals to examine each website's privacy policy.

Our website usage and information policy has more information about clickstream data, clicktails, cookies, tools used, email addresses and linking to external websites.

Privacy Impact Assessments

The Privacy (Australian Government Agencies – Governance) APP Code 2017 (Cth) (APP Code) requires that all Australian Government agencies, including IP Australia, conduct a Privacy Impact Assessment (PIA) for each high privacy risk project.

The table below lists the PIAs completed by IP Australia since the APP Code came into effect on 1 July 2018. The table was last updated on 29 June 2022.

Privacy Impact Assessment

Date of Completion

TM-Link – Release 1

July 2018

Smart Trade Mark July 2018
RIO Auto User Provisioning April 2019
Performance Management System and Recruitment System May 2019

Customer Satisfaction Survey

May 2019

Digital Access Service June 2018

Transactional Digital Services Party Address Book

November 2019

Patent Landscape Reports November 2019
Business Intelligence and Analytics Platform December 2019
New Support Ticket Portal April 2020
Adobe Acrobat Update June 2020
New Fax System June 2020
Transactional Digital Services – Web Build July 2020
Interactive Voice Response July 2020
Contact Centre Transition April 2021
TM-Link 2021 July 2021
ICT Advisory Services Dec 2021 
LXP Learning Experience Platform April 2022 
ServiceNow ITMS tool May 2022 


Online services - terms and conditions

Before you can register for our online services, you must read, accept and agree to be legally bound by our terms and conditions relating to the portal.