You should read this policy if you are:
- an applicant of an intellectual property (IP) right
- an owner of an IP right
- an attorney or agent for an applicant or owner
- an individual whose personal information may be given to, or held, by IP Australia
- a contractor, consultant, supplier or vendor of goods or services to IP Australia
- a person seeking employment with IP Australia or
- an IP Australia employee.
The Privacy Act
We comply with the Privacy Act 1988 (Privacy Act) when we handle personal information.
The Privacy Act contains 13 Australian Privacy Principles (APPs) which provide the rules for how agencies must handle your personal information, including how you can request access to, and correction of, that information.
Detailed information on the Privacy Act and APPs can be found on the website of the Office of the Australian Information Commissioner (OAIC).
Personal information handling
We collect personal information for purposes directly related to our functions or activities under related IP rights’ legislation.
For a detailed list of personal information we hold please read the information digest.
We do not give your personal information to other government agencies or private-sector organisations unless one of the following applies:
- you have consented
- you would reasonably expect, or have been told, that information of that kind is usually passed to those bodies or agencies
- the disclosure is required or authorised by law (such as IP Australia’s rights’ legislation) or
- a general permitted situation under the Privacy Act exists, such as: it will prevent or lessen a serious and imminent threat to somebody's life, health or safety, or to take appropriate action in relation to suspected unlawful activity or serious misconduct.
Overseas recipients of personal information
We also disclose personal information to overseas recipients with consent or where authorised or required by, or under law, or in accordance with an international treaty or convention.
Disposal of personal information
When the personal information that we collect is no longer required, we destroy or delete it in a secure manner, in accordance with the requirements of the Archives Act 1983 and IP Australia’s Record Disposal Authority.
Access and correction
You can request access to and correction of the personal information that we hold about you by contacting us.
Website usage and information policy
Our website contains links to other websites. IP Australia is not responsible for the content and the privacy practices of other websites.
Our website usage and information policy has more information about clickstream data, clicktails, cookies, tools used, email addresses and linking to external websites.
Privacy Impact Assessments
The Privacy (Australian Government Agencies – Governance) APP Code 2017 (Cth) (APP Code) requires that all Australian Government agencies, including IP Australia, conduct a Privacy Impact Assessment (PIA) for each high privacy risk project.
The table below lists the PIAs completed by IP Australia since the APP Code came into effect on 1 July 2018. The table was last updated on 29 June 2022.
Privacy Impact Assessment
Date of Completion
TM-Link – Release 1
|Smart Trade Mark||July 2018|
|RIO Auto User Provisioning||April 2019|
|Performance Management System and Recruitment System||May 2019|
Customer Satisfaction Survey
|Digital Access Service||June 2018|
Transactional Digital Services Party Address Book
|Patent Landscape Reports||November 2019|
|Business Intelligence and Analytics Platform||December 2019|
|New Support Ticket Portal||April 2020|
|Adobe Acrobat Update||June 2020|
|New Fax System||June 2020|
|Transactional Digital Services – Web Build||July 2020|
|Interactive Voice Response||July 2020|
|Contact Centre Transition||April 2021|
|TM-Link 2021||July 2021|
|ICT Advisory Services||Dec 2021|
|LXP Learning Experience Platform||April 2022|
|ServiceNow ITMS tool||May 2022|
Online services - terms and conditions
Before you can register for our online services, you must read, accept and agree to be legally bound by our terms and conditions relating to the portal.